Summary
Overview
Work History
Education
Skills
Basketball
Timeline
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Estevan Atanacio

South River,NJ

Summary

Adept at enhancing guest experiences,excelled in fast-paced environments at The Twisted Crab and the Boys and Girls Club of Lodi, showcasing strong multitasking and exceptional communication. Achievements include streamlining reservation systems for efficiency and significantly improving emergency response times, demonstrating social perceptiveness and hand-eye coordination. Also an energetic Host with exceptional experience-enhancing customer experiences in a food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations, and constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Restaurant Host

The Twisted Crab
04.2023 - 07.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
  • Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
  • Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
  • Answered phone calls to take orders, give information and document reservations.
  • Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.

Lifeguard

Boys and Girls Club of Lodi
07.2022 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Promoted water safety awareness with educational presentations to community groups.

Education

Bachelor of Science - Exercise Science: Pre-Physical Therapy

Kean University
Union, NJ
05.2028

High School Diploma -

East Brunswick Magnet School
East Brunswick, NJ
06.2024

Skills

  • Memory retention
  • Strong multitasking
  • Greeting guests
  • Patience under pressure
  • Integrity and Honesty
  • Exceptional communication
  • Guest Relations
  • Reservation handling
  • Social Perceptiveness
  • Hand-Eye Coordination
  • Customer service expertise
  • Complaint Handling

Basketball

Four year basketball player with exceptional skill. Reached the achievement of scoring over 1000 total career points. 

Timeline

Restaurant Host

The Twisted Crab
04.2023 - 07.2024

Lifeguard

Boys and Girls Club of Lodi
07.2022 - 08.2022

Bachelor of Science - Exercise Science: Pre-Physical Therapy

Kean University

High School Diploma -

East Brunswick Magnet School

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Estevan Atanacio