JAWS
Estevan Saldana
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Peckham Industries, enhancing staff development and productivity through innovative training programs. Excelled in customer engagement and service, boosting loyalty at Lids Hat World. Skilled in online instruction and proficient in Microsoft Office, demonstrating clear verbal communication and a commitment to leveraging technology for organizational growth.
Overview
5
5
years of professional experience
Work History
Trainer
Peckham Industries
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Created and oversaw training programs for operations.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Designed and delivered web-based, self-directed learning materials.
- Trained and mentored new personnel hired to fulfill various roles.
Customer Service Representative
Peckham
01.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Lids Hat World
11.2019 - 05.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associates - Computer Networking
Maricopa Community Colleges, Glendale Community College
Glendale, AZ07-2025
High School Diploma -
Sierra Linda High School
Phoenix05-2020
Skills
- Online Instruction
- Classroom oversight
- Student Engagement
- Payment Collection
- Industrial technology
- Proficient in Excel, Word, Powerpoint, etc
- Computer technology
- Clear Verbal Communication
Software
Timeline
Trainer
Peckham Industries
08.2023 - Current
Customer Service Representative
Peckham
01.2023 - 08.2023
Sales Associate
Lids Hat World
11.2019 - 05.2022
Associates - Computer Networking
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Sierra Linda High School
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