Esther Akinbolu
Seattle
Summary
Results-oriented Operational Leader with a strong background in supervising cross-functional teams to optimize frontline performance and implement systems for accountability and safety. Experienced in managing daily operations, coaching teams, and collaborating with senior leadership to drive improvements. Expertise includes workforce performance oversight, process standardization, safety reporting, and data-driven management in public sector and industrial environments.
Overview
7
7
years of professional experience
Work History
Business Analyst
King County Metro
Seattle
08.2024 - Current
- Partnered with division leadership to enhance visibility of daily operations performance across field teams managing public-facing transit facilities.
- Designed and implemented performance dashboards that increased operational transparency and allowed supervisors to proactively manage workload, labor allocation, and service response times.
- Assisted managers in pinpointing service delivery gaps, absenteeism trends, training needs, and resource constraints to improve overall service quality.
- Improved accountability by standardizing reporting on safety incidents, remediation timelines, and quality metrics.
- Coached frontline supervisors on leveraging performance data to boost employee engagement and elevate customer service outcomes.
- Served as a trusted advisor to management during workforce transition initiatives, helping align expectations with operational capacity.
Commerce Software Engineering Manager
Sovrn
Boulder
02.2022 - 09.2023
- Led performance improvement initiatives that increased efficiency by 25%.
- Supervised and coached team of 8+ professionals, conducted performance evaluations, provided corrective guidance, and developed growth plans to enhance team capabilities.
- Managed daily team operations, balanced workloads, escalated issues, and ensured production quality control to maintain operational efficiency.
- Strengthened team accountability by setting clear expectations, documenting procedures, and aligning performance metrics.
- Facilitated cross-department coordination during service disruptions to minimize operational impact and maintain service continuity.
Senior Business Analyst
PACCAR Inc.
Renton
06.2020 - 02.2022
- Facilitated stakeholder reviews and led training initiatives for new systems and tools to ensure effective adoption.
- Strengthened performance tracking through structured KPI reporting and root-cause analysis.
- Analyzed workflow bottlenecks for maintenance and operations teams, recommending process improvements to enhance efficiency.
- Authored detailed procedural documentation and ensured compliance with organizational standards.
Software Engineering Manager
PACCAR Inc.
Renton
12.2018 - 09.2019
- Led Scrum teams to deliver operational technology solutions, enhancing project alignment with business goals.
- Partnered with leadership to forecast workforce needs and optimize resource allocation for project success.
- Conducted performance appraisals and coached team members to improve individual contributions and team dynamics.
- Ensured compliance with company policies and governance frameworks.
Education
Master of Science - Communication
Kingston University of London
London, UKBachelor of Science - Marketing & International Business
SUNY Oswego
Oswego, NYSkills
- Data-Driven Decision Support (Power BI & Performance Metrics)
- Cross-Functional & Executive Communication
- Work Planning, Scheduling & Production Optimization
- Change Leadership & Workforce Transitions
- Budget Management
- Frontline Supervision, Coaching & Performance Management
- Union, Policy & Regulatory Compliance
- Operational Cleanliness, Quality & Safety Oversight
- Industrial & Field Operations Leadership
Timeline
Business Analyst
King County Metro
08.2024 - Current
Commerce Software Engineering Manager
Sovrn
02.2022 - 09.2023
Senior Business Analyst
PACCAR Inc.
06.2020 - 02.2022
Software Engineering Manager
PACCAR Inc.
12.2018 - 09.2019
Master of Science - Communication
Kingston University of London
Bachelor of Science - Marketing & International Business
SUNY Oswego