Esthefanny Hoyos
Miami,FL
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
3
3
years of professional experience
Work History
Store Manager
Perfumarte
10.2023 - 08.2024
- Comprehensive supervision of the store: sales management, income, payments, and expense control. Inventory management and product organization. Customer service and advice on purchasing products. Cash register operation and payment reconciliation.
- Resolved customer inquiries and complaints to improve satisfaction.
- Monitored sales performance and identified areas for improvement.
- Managed 60 sells per day from customers and entrepreneurs.
Entrepreneur
Informal business
10.2021 - 10.2023
- Creation and management of a small business selling food on public roads, directly serving customers. Revenue and cost management.
- Management of the rental of washing machines to nearby communities, directly serving customers by coordinating schedules. Development of negotiation skills in real time.
- Managed daily operations to ensure efficient workflow and resource allocation.
Education
Bachelor of Science - Environmental Engineering
Florida International University
Miami, FL05-2029
Certification - Intermediate English
Centro Venezolano Americano
Caracas, Venezuela06.2024
High school -
Unidad Educativa La Ciencia
Caracas, Venezuela07.2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Perfumarte
10.2023 - 08.2024
Entrepreneur
Informal business
10.2021 - 10.2023
Bachelor of Science - Environmental Engineering
Florida International University
Certification - Intermediate English
Centro Venezolano Americano
High school -
Unidad Educativa La Ciencia
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