Esther Acuna
Bell Gardens,CA
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrated ability to thrive under pressure and adapt to new situations and challenges in order to optimize the organizational brand. Highly skilled in multitasking, time management, and providing exceptional customer service, ensuring every customer or patient receives a positive and memorable experience. Motivated by the desire to take on new challenges, possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advocate Pharmacy Technician
Blue Shield of CA
Long Beach, CA
10.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Advocate on behalf of the member to resolve access to care issues, physician inquiries and grievances in a timely manner
- Support implementation of procedure and guidelines for the drug prior authorization program for the pharmacy benefit.
- Clearly communicate formulary alternatives and prior authorization criteria and discuss pharmacy coverage when required.
- Evaluate prior authorization requests based on medication policy and operational principles.
Payroll Clerk
Lucas Auto Center
South Gate, California
05.2024 - Current
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Provided support during financial audits related to payroll.
- Processed weekly and monthly payroll for employees accurately and on time.
- Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
- Coordinated the direct deposit setup and adjustments for employees.
- Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
- Conducted audits of payroll accounts to ensure accuracy and compliance.
- Handled and resolved employee payroll queries in a timely and professional manner.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
Registrar /Manager
Bell Gardens Football Club
Bell Gardens, CA
01.2023 - Current
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
- Worked with boosters, parents and school administrators to handle support functions.
- Developed collaborative relationships to recruit new athletes to program.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Pharmacy Instructor
Success Education Colleges
Van Nuys, CA
03.2021 - Current
- Teach and implement the total curriculum under the direction and supervision of direct supervisor
- Plan and assign student activities in the classroom and/or clinical settings as well as monitor student progress and attendance
- Prepare, administer, and grade, written and practical examinations during course of study as well as devise the lessons that are implemented through lecture
- Responsible for assisting the student to develop an understanding of values, attitudes, and ideals appropriate to the health care profession.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Evaluated performance of students and made provisions to meet learning needs.
- Maintained accurate records to comply with federal, state and local standards.
Pharmacy Technician Coordinator
Optum Rx
Los Angeles, CA
07.2022 - 04.2024
- Conduct outbound calls to identify and address barriers to medication adherence, statin therapy and other quality care gaps
- Process medication refill requests per protocol, facilitating non-protocol refill requests, coordinating prior authorizations, resolving other medication refill related issues or problems and participate in therapeutic drug conversion programs as they relate to medication quality initiatives
- Document patient information in the electronic medical record
- Consult with the clinical pharmacist on any medication related activities or problems which fall outside the scope of a certified pharmacy technician
- Assist in data management to capture, track and report out on medication related
- Participates in process improvement initiatives, site staff meetings and departmental meetings
- Follow protocols regarding prior authorizations, knowledge in HIPPA, Medicare Part D
- Proficient in Microsoft Office applications
- Medication compatibility.
- Requested scripts from doctors and verified insurance and coding.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Determined liability, compensability and benefits due on each claim.
Pharmacy Technician
California Rehabilitation Institute
Los Angeles, CA
08.2021 - 08.2023
- Delivering medication to appropriate areas
- Served in a multi-functional role; educated, trained, and led other pharmacy technicians, interns, and pharmacists on pharmacy computer systems and workflow systems
- Filling sterile and non-sterile medication orders, IV Compounding
- Med Dispense machine knowledge
- EPIC system knowledge
- Familiar with purchasing and stocking medication
- Constant outdate of medication in order to maintain complaint with state and federal guidelines
- Patient information and medication order data entry
- Triaging phone calls
- Medication Reconciliations.
- Interpreted and processed medication orders under supervision of pharmacist.
Registered Nurse Intern Volunteer
UCLA
Santa Monica, CA
02.2021 - 10.2021
- Monitor and communicate patient health status with patient care professionals
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Assisted patients with daily living tasks by helping with bathing, changing clothes and trips to restroom.
- Observed or examined patients to detect symptoms requiring medical attention.
- Obtained vital signs and checked blood glucose levels of assigned patients.
- Assisted staff with passing meal trays and feeding patients.
Pharmacy Technician
St. Francis Medical Center
Lynwood, CA
07.2017 - 06.2021
- Delivering medication to appropriate areas
- Served in a multi-functional role; educated, trained, and led other pharmacy technicians, interns, and pharmacists on pharmacy computer systems and workflow systems
- Filling sterile and non-sterile medication orders
- IV Compounding (NICU orders, TPN, Chemotherapy, Therapeutic medication)
- Pyxis / Omni machine knowledge
- OCRA / Epic / ARCIS system knowledge
- Familiar with purchasing and stocking medication
- Constant outdate of medication in order to maintain complaint with state and federal guidelines
- Patient information and medication order data entry
- Triaging phone calls
- Speed and accuracy with the ability to perform accurate pharmaceutical calculations.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Organized medications for dispensing.
Education
Associate of Science - Nursing
Compton College
Compton, CACertification At Trade School - Medical Assistant - Medical Assistant
University Education Institute
Huntington Park, CA05.2020
Certification at Trade School - Pharmacy Technician - Pharmacy Technician
American College of Healthcare Sciences
Huntington Park, CA12.2016
Skills
- Electronic Health Records & Data Entry
- Customer Service / Orientation & Focus
- Compounding
- Aseptic Compounding
- Numerical Reasoning Skills
- Pharmacy Operations
- Ordering and Stocking Medications
- Preparing Bulk Medications
- Stocking Shelves
- Drug Inventory Control
- Aseptic Techniques
- Troubleshooting Malfunctioning Equipment
- Answering and Routing Calls
- Customer Service
- Detail-Oriented
- Verbal and Written Communication
- Storage Maintenance and Security
- Inventory Management
- Prescription Filling and Labeling
- Prioritization and Organization
- Equipment Cleaning and Maintenance
- Medication Documentation
- Cleaning and Sanitizing
- Dispensing Medications
- Medication Storage and Labeling
- Problem-Solving Skills
- Insurance Verification
- Insurance Billing
- Prescription Order Verification
- Chemical Handling
- Verifying Orders
- Organizational Skills
- Friendly, Positive Attitude
- People Skills
- Planning & Organizing
- First Aid/CPR
- Problem Resolution
- Data Management
- Team Management
- Team Building
- Microsoft Office
- Computer Skills
- Project Management
- Hiring and Training
- Documentation and Reporting
- Teamwork and Collaboration
- Performance Tracking and Evaluation
- Work Planning and Prioritization
- Cost Control
- Scheduling and Coordinating
- License Verification
- Privacy and Confidentiality
- OSHA Regulations
- Fire Prevention and Safety
- Risk Identification
- Payroll Processing
- Filing
- Bookkeeping
- Document review
- Analytical reasoning
- Client representation
Certification
- CPR/BLS/AED, 2021-Present
- CERTIFIED Pharmacy Technician (PTCB), 2017-Present
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Advocate Pharmacy Technician
Blue Shield of CA
10.2024 - Current
Payroll Clerk
Lucas Auto Center
05.2024 - Current
Registrar /Manager
Bell Gardens Football Club
01.2023 - Current
Pharmacy Technician Coordinator
Optum Rx
07.2022 - 04.2024
Pharmacy Technician
California Rehabilitation Institute
08.2021 - 08.2023
Pharmacy Instructor
Success Education Colleges
03.2021 - Current
Registered Nurse Intern Volunteer
UCLA
02.2021 - 10.2021
Pharmacy Technician
St. Francis Medical Center
07.2017 - 06.2021
Certification At Trade School - Medical Assistant - Medical Assistant
University Education Institute
Certification at Trade School - Pharmacy Technician - Pharmacy Technician
American College of Healthcare Sciences
Associate of Science - Nursing
Compton College