ESTHER AKOTH OGOLLA
Nairobi,Kenya
Summary
Versatile professional with proven experience in banking, insurance, and language interpretation. Skilled in bancassurance, and client relationship management, with a track record of achieving targets and delivering tailored financial solutions. Experienced Swahili–English interpreter, providing accurate and confidential support to hospitals, insurance companies, banks, and legal offices. Proficient in data analysis (Excel, SPSS) and IT tools, bringing strong analytical and problem-solving abilities to diverse roles. Recognized for adaptability, cross-cultural communication, and a commitment to high-quality service.
Overview
3
3
years of professional experience
Work History
Swahili Interpreter (Remote)
CyraCom International
01.2024 - 09.2025
- Delivered professional Swahili–English interpretation services across industries.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Supported hospitals, insurance companies, banks, and legal offices, ensuring accurate and confidential communication.
- Facilitated clear understanding between professionals and Swahili-speaking clients, enhancing customer trust.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Direct Sales & Bancassurance Representative
National Bank of Kenya
01.2023 - 01.2024
- Marketed and sold financial products, consistently meeting and exceeding monthly sales targets.
- Opened and managed customer accounts through the AOS system.
- Promoted and sold bancassurance products including health, auto, life, home, and accident insurance.
- Provided clients with tailored insurance solutions, improving satisfaction and retention.
- Built and nurtured long-term customer relationships to enhance loyalty and referrals.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Intern – Data & Statistics Unit
Kenya Civil Aviation Authority
10.2022 - 12.2022
- Collected, compiled, and analyzed aviation-related data.
- Applied Excel and SPSS for statistical analysis and reporting.
- Updated and maintained the Air Operators Certificate database.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Arts - Economics with IT
Maseno University
01-2022
Skills
- Client Relationship Management
- Data Analysis (Excel, SPSS)
- Subject matter expertise
- Problem-Solving
- Interpersonal communication
- Analytical thinking
- Attention to detail
Timeline
Swahili Interpreter (Remote)
CyraCom International
01.2024 - 09.2025
Direct Sales & Bancassurance Representative
National Bank of Kenya
01.2023 - 01.2024
Intern – Data & Statistics Unit
Kenya Civil Aviation Authority
10.2022 - 12.2022
Bachelor of Arts - Economics with IT
Maseno University