Esther Aneyo
Richardson,TX
Summary
Seeking a role with years of customer service and administrative experience. Excelled in developing financial strategies, managing customer inquiries, and ensuring data accuracy across various roles. Skilled in CRM optimization, data privacy, and improving workflow processes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ascensus
06.2023 - 03.2024
- Answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution
- Made outbound calls to clients on new information provided on their profile
- Formulated customized financial strategies aligned with client goals, leveraging in-depth knowledge of retirement products and solutions
- Upheld stringent data privacy standards to safeguard sensitive client and corporate information
- Collaborated with the Education department to enhance registration and credit tracking systems, resulting in increased CRM efficiency and data accuracy.
Customer Service/Email Support
Sutherland
05.2022 - 05.2023
- Resolved customer inquiries via email, chat, and phone, leveraging support resources to meet or exceed established performance benchmarks
- Addressed customer complaints and requests with empathy and professionalism, ensuring timely responses and effective resolutions
- Maintained comprehensive documentation of customer interactions, and communicated key insights to team members to aid in service enhancement.
Customer Service Representative
Dominion Energy
03.2020 - 02.2022
- Work directly with customers through inbound phone calls
- Calls range from helping customers maintain their billing accounts
- Addressed customer inquiries about meter readings and billing adjustments, enhancing overall client contentment
- Maintained billing precision by meticulously assessing meter readings and usage figures, promptly amending any inconsistencies
- Worked jointly with field service personnel to ensure meter data accuracy and adherence to regulatory standards.
Medical Claims Specialist
Sagility
12.2018 - 03.2020
- Refined call management procedures, ensuring efficient routing to appropriate departments, enhancing overall operational productivity
- Enhanced patient admission and insurance processes by providing regular updates on verification and authorization, improving decision-making accuracy
- Supported claims management by developing comprehensive reports utilizing Blue Cross Blue Shield of California, adhering to HIPAA standards for confidentiality.
Certified Medical Aide
Preferred Family Healthcare
02.2018 - 12.2018
- Took outbound and inbound calls from doctors offices to schedule appointments.
- Managed detailed patient documentation and daily financial responsibilities by making outbound calls. Also, producing accurate financial reports and coordinating with banking and insurance entities
- Supported clinical operations by preparing equipment, adhering to office protocols, and ensuring cleanliness through comprehensive decontamination of instruments and surfaces
- Enhanced patient care by assisting with rehabilitation activities, scheduling appointments, and upholding an organized schedule, while meticulously addressing discrepancies in patient records.
Director of Marketing and Admissions
Polaris Health and Wellness of Ashton Court
01.2017 - 11.2017
- Managed a primary calendar, scheduling patients by making daily outbound phone calls.
- Enhanced clinical efficiency by streamlining office procedures, aiding in equipment preparation, and organizing patient recovery operations
- Oversaw and completed essential administrative tasks such as report generation, calendar management, and patient record upkeep.
Education
Bachelor of Science: Information Technology -
Park University
Kansas City, MO12.2021
High School Diploma - undefined
Raytown High School
Kansas City, MO05.2017
Skills
- Remote
- Microsoft Excel
- Data Entry
- Salesforce
- Analytical and Critical Thinking
- Case Management
- CRM
- Medical
- Financial Report Creation
- Outlook
- Project Coordination
- Microsoft Teams
- Microsoft Word
Timeline
Customer Service Representative
Ascensus
06.2023 - 03.2024
Customer Service/Email Support
Sutherland
05.2022 - 05.2023
Customer Service Representative
Dominion Energy
03.2020 - 02.2022
Medical Claims Specialist
Sagility
12.2018 - 03.2020
Certified Medical Aide
Preferred Family Healthcare
02.2018 - 12.2018
Director of Marketing and Admissions
Polaris Health and Wellness of Ashton Court
01.2017 - 11.2017
Bachelor of Science: Information Technology -
Park University
High School Diploma - undefined
Raytown High School
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