Esther Cirelli
Beachwood
Summary
Motivated sales management professional with a proven acumen for proactive problem-solving abilities, decisive conflict resolution, and excellent customer service.
Overview
21
21
years of professional experience
Work History
Business Development Manager
Servpro
12.2022 - Current
- Created long-term business plans to align organizational goals with market trends.
- Managed $2 Million in annual sales revenue for an emergency service based business
- Cultivated client relationships, driving long term customer loyalty and retention.
- Coordinated project timelines and resources for seamless delivery.
- Developed comprehensive market analysis to identify growth opportunities.
- Accelerated operational performance driving Servpro Team Majeski from Tier 1 to Tier 5 status for goggle in under 30 days throughout strategic planning, process optimization, and focused execution
- led and managed high performing sales team , driving a 50% increase in revenue through strategic goal setting, targeted coaching and process optimization
Sale Manager
Toll Brothers Inc.
07.2011 - 12.2022
- Experienced Real Estate agent with a demonstrated history of being responsible for producing over $250,000,000.00 in sales, training new hires, managing multiple communities at once, team building, and contract negotiating to close deals with wide margins to generate the utmost profitability for the company
- Ensured compliance with corporate as well as Municipal Specifications
- Instrumental in transition to paperless operation utilizing IPad for daily operations
- Serves as the Sales Force Champion to train, troubleshoot, and roll out new updates for the program to the New Jersey Division
- Serves as the cultural ambassador and mentor for new hires to provide guidance to corporate culture and practices
- Established and maintained customer relationships during and after sales and construction process along with giving weekly updates to buyers until homes are closed to ensure %100 customer satisfaction
- Build times vary anywhere from 6 mo-1yr+
- For the past 10 years I have been the leader for coordinating realtor events in house events and at outside venues for 200+ agents to maintain relationships with top producing brokers and agents
- Streamlined and main point of contact for holiday and seasonal events for prospecting of clients and employee gatherings
- Involved with budgeting of incentives, pricing of options, and offerings of new selections for different product lines
- Currently responsible for sales in 3 different communities with home types ranging from 1800 sq
- Ft-6000 sq
- Ft
- Oversaw sales associate and sales greeter growth, providing training so they can perform most management tasks
Sales Associate
Toll Brothers, Inc
10.2010 - 07.2011
- Responsible for selling Signature, Estate, and Active adult homes in multiple communities totaling 500 units
- Oversaw sales greeter’s growth and temps to ensure the success of sales in communities
- Worked with sales managers and assisted in negotiating, writing of contracts, and customer satisfaction
- Managed sales office daily tasks and upkeep of 6 model homes
- Achieved $7,000,000.00 in sales the first year
- Created marketing material for prospecting and realtor outreach
- Maintained pivitol and was responsible for the New Jersey division in regard to trouble shooting, training, and rolling out updates to all employees for the program
- Hosted in house events for future buyers and prospects
Warranty Representative
Toll Brothers, Inc
07.2007 - 10.2010
- Managed operations for 13 communities for the New Jersey Division, including estimating, and scheduling repairs
- Ensured 100% customer satisfaction from closing to end of warranty period on homes
- Pinpointed problems and scheduled required repairs in homes including supervision of other warranty representatives
- Responsible for scheduling subcontractors, material orders, onsite issue resolution, budgeting of custom options, customer orientations and warranty administration
Project Administrator
Toll Brothers Inc.
12.2003 - 07.2007
- Prepared permits and maintained relationship with municipalities
- Responsible for managing in house budgeting and custom options for 3 communities totaling 1000 homes
- Acted as a liaison between corporate accounting, closing, and warranty departments to ensure smooth transition of budgeting for house books after homes close
Education
Associate of Arts - Business Administration And Management
Ocean County College
Toms River, NJ05-2004
Skills
- MS Office
- Sales force
- Sales builder
- Word
- Excel
- NJ Real Estate License
- MLS member
- Cosmetologist License
Arlene Simpson Award
The Arlene Simpson Leadership Award is presented annually by the Meadowlands Chamber to honor members who demonstrate exceptional leadership and activism within both the chamber and the broader meadowlands community.
Timeline
Business Development Manager
Servpro
12.2022 - Current
Sale Manager
Toll Brothers Inc.
07.2011 - 12.2022
Sales Associate
Toll Brothers, Inc
10.2010 - 07.2011
Warranty Representative
Toll Brothers, Inc
07.2007 - 10.2010
Project Administrator
Toll Brothers Inc.
12.2003 - 07.2007
Associate of Arts - Business Administration And Management
Ocean County College
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