ESTHER DERISME
Framingham,MA
Summary
Experienced manager in a successful well-established business to improve and promote effective skills in
management relations and staff leadership, seeking a position that will benefit from my managerial/client service
experience by caring and serving people and helping solve problems. Ten years' experience in office
management including face-to-face contact, interviewing, obtaining background and criminal checks, and
customer information. Accounting, bookkeeper skills, and experience. Dedicated, loyal, friendly individual.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Eliot Human Services
Saugus, MA
01.2023 - Current
- I am carefully working on risk assessments on patients, monitoring the requirements of the daily activities
- Assist patients to administer their emotions through de-escalation plan as well as maintaining their medical records by reviewing case notes; logging events and progress
- Monitoring cases by verifying clients’ attendance and treatments; advocating for needed services and obtaining additional resources; intervening in crisis; providing personal support.
Site Manager
Venfin
Alston, MA
10.2021 - 12.2022
- I am working collectively with the individuals we serve, their families, friends, employers, and other support staff to transform their lives by building independence skills
- To ensure proper ethics and guidelines set forth by funding sources are followed and that quality standards for the people in the home are being met
- Additional responsibilities include managing staff, developing relationships with community members, and liaising with clinical and nursing teams to develop and manage individuals' Individual Service Plans (ISPs)
Mental Health Worker
Lemuel Shattuck Hospital
Boston, MA
01.2018 - 09.2021
- Get ready for careful risk assessments on patients, assist patients to administer their emotions through de-escalation plan monitoring requirements of the daily activities
- Support patients with their daily events and tasks.
Front Desk Manager
Continental Properties Management, Inc
Miami, FL
01.2011 - 12.2017
- Aid residents requesting work orders or other forms as needed
- Providing a point of contact for walking in traffic
- Incoming telephone calls, granting access to the building, and supporting the highest level of customer service for residents, staff, and visitors
Education
B.A.S - Health Management
Palm Beach State College
2020
A.A - Biblical Studies/Pre-Pastoral
Sure Foundation Theology School
2008
Certificate in Medical Office Specialist - undefined
Computer Processing Institute Cambridge
1995
Skills
- Executive Team Leadership
- Strong Observational
- Empathy and a non-judgmental
- Record Keeping approach
- Customer Relation
- Being able to stay calm in difficult
- Teamwork, Staff Training situations
- MassHealth Eligibility, Customer Relation Certified Creole speaker and translator as well as English, French, and
- Others Good organizational, Flexibility, Motivate, Enthusiasm, and Patience Reimbursement, Coding/billing
- Insurance/ Claim, Work with patients/Families Working with rare or chronic disease Volunteer in the Junior
- MS-DOS or Windows, Microsoft Office
- Case Management
- Interpretation
- Hospital Experience
- Bookkeeping
- Human Resources
- Spanish
Certification
Achievement program and Runs a Home Shelter. CPR / First Aid Certificate, MAP Certified as well as Human
Rights Officer Certified. First Aid Certification
CPR Certification
Timeline
Case Manager
Eliot Human Services
01.2023 - Current
Site Manager
Venfin
10.2021 - 12.2022
Mental Health Worker
Lemuel Shattuck Hospital
01.2018 - 09.2021
Front Desk Manager
Continental Properties Management, Inc
01.2011 - 12.2017
B.A.S - Health Management
Palm Beach State College
A.A - Biblical Studies/Pre-Pastoral
Sure Foundation Theology School
Certificate in Medical Office Specialist - undefined
Computer Processing Institute Cambridge
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