Esther Dunford
Lawton
Summary
I am experienced managing laborers and helpers with proven success in organizing, directing and coordinating activities. Expert in developing strategies to maximize efficiency, minimize mistakes and reduce costs. I have a long history of creating a positive work environment and promoting team collaboration. I like to remain a reliable worker with excellent communication, time management, and computer skills. I'm a driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Also a responsible student with good judgment, time management, and a flexible schedule. I have been frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Weatherford
11.2023 - 05.2024
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
FLOOR SUPERVISOR/CARHOP
Sonic
Weatherford
08.2022 - 04.2023
- Operated computer, POS system and merchandise scanners to accomplish work
- Maintained an organized and clean workspace for optimal efficiency
- Supervised staff during peak hours to meet customer demand while maintaining quality standards
- Trained new employees on company policies and procedures, as well as safety protocols
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction
- Monitored inventory levels and ensured that products were properly stocked on the sales floor
- Maintained positive working relationships with customers, vendors, and co-workers
- Utilized problem-solving skills to quickly address unexpected issues that may arise on the floor
LIFEGUARD
City of Clinton
Clinton
05.2022 - 08.2022
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Communicated effectively with fellow employees and patrons
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Enforced safety policies and rules to guests to prevent accidents
- Remained calm and poised during periods of stress or when dealing with difficult people
- Monitored pool to identify individuals in distress or other emergency situations
- Responded quickly to medical emergencies using appropriate rescue techniques
- Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment
FLOOR MANAGER/CLEANER
Route 66 Museum
Clinton
09.2021 - 01.2022
- Managed daily operations of the floor, including scheduling, customer service and staff training
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets
- Provided exceptional customer service by addressing inquiries promptly and professionally
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards
- Prepared and sent daily reports at end of shift
- Coordinated and supervised staff scheduling to ensure adequate coverage
- Conducted weekly inventory audits to accurately track stock levels and identify discrepancies
- Implemented revenue strategies through statistical analysis
LIFEGUARD
City of Clinton
Clinton
05.2021 - 08.2021
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Communicated effectively with fellow employees and patrons
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Cleaned and maintained pool deck and locker rooms when not guarding
- Attended regularly scheduled staff meetings and trainings
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Responded quickly to medical emergencies using appropriate rescue techniques
- Developed strong interpersonal and problem solving skills through customer service experience
SALES ASSOCIATE
Schrock Automotive
Thomas
01.2021 - 05.2021
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Provided accurate information about products, prices and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection
- Tagged new merchandise for sale and updated signs
Education
HIGH SCHOOL DIPLOMA -
Grapevine Acadamy
05.2022
Skills
- Specialty coffee preparation
- Operations Oversight
- Customer Service
- POS Systems Operations
- Stock Management
- Extensive Cleaning and Sterilizing
- Customer Transactions
- Hygienic Food and Drink Preparation
- Equipment Inspection
- Specialty coffee preparation
- Inventory management
- Drink customization
Certification
Barbering
Timeline
Barista
Starbucks
11.2023 - 05.2024
FLOOR SUPERVISOR/CARHOP
Sonic
08.2022 - 04.2023
LIFEGUARD
City of Clinton
05.2022 - 08.2022
FLOOR MANAGER/CLEANER
Route 66 Museum
09.2021 - 01.2022
LIFEGUARD
City of Clinton
05.2021 - 08.2021
SALES ASSOCIATE
Schrock Automotive
01.2021 - 05.2021
HIGH SCHOOL DIPLOMA -
Grapevine Acadamy