Esther Florvil
Pompano Beach,FL
Summary
FRIENDLY, MOTIVATED, AND DETAIL-ORIENTED HOSPITALITY PROFESSIONAL WITH A PASSION FOR PROVIDING EXCEPTIONAL GUEST EXPERIENCES. SEEKING A SERVER POSITION WHERE I CAN USE MY STRONG COMMUNICATION SKILLS, PATIENCE, AND CUSTOMER SERVICE EXPERIENCE TO CREATE A POSITIVE AND WELCOMING DINING ENVIRONMENT.
Overview
3
3
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
06.2022 - Current
- DELIVERED EXCEPTIONAL CUSTOMER SERVICE BY GREETING GUESTS WARMLY, TAKING ACCURATE ORDERS, AND ENSURING A POSITIVE DINING EXPERIENCE.
- PREPARED SANDWICHES AND MENU ITEMS EFFICIENTLY WHILE MAINTAINING HIGH STANDARDS OF CLEANLINESS AND FOOD SAFETY.
- WORKED COLLABORATIVELY WITH TEAM MEMBERS TO KEEP OPERATIONS RUNNING SMOOTHLY DURING BUSY HOURS.
- DEMONSTRATED STRONG COMMUNICATION SKILLS, A POSITIVE ATTITUDE, AND THE ABILITY TO ADAPT QUICKLY IN A FAST-PACED ENVIRONMENT.
- BUILT STRONG CONNECTIONS WITH REGULAR CUSTOMERS AND HELPED FOSTER A WELCOMING ATMOSPHERE.
Hostess
J. Alexander's Restaurants
01.2024 - 05.2025
- GREETED AND SEATED GUESTS PROMPTLY, CREATING A WELCOMING FIRST AND LAST IMPRESSION THAT ENCOURAGED RETURN VISITS.
- MULTITASKED EFFECTIVELY IN A FAST-PACED, HIGH-PRESSURE ENVIRONMENT WHILE MAINTAINING ATTENTION TO DETAIL.
- REMAINED CALM, PATIENT, AND PROFESSIONAL WHEN HANDLING CHALLENGING SITUATIONS OR GUEST CONCERNS.
- MANAGED RESERVATIONS, ANSWERED PHONE CALLS, AND COMMUNICATED GUEST NEEDS CLEARLY WITH SERVERS, MANAGERS, AND KITCHEN STAFF TO ENSURE SMOOTH SERVICE.
Education
High School Diploma -
Dave Thomas Education Center (DTEC)
01.2025
Skills
- EXCEPTIONAL CUSTOMER SERVICE AND HOSPITALITY SKILLS
- STRONG COMMUNICATION AND ACTIVE LISTENING
- PATIENCE AND PROFESSIONALISM UNDER PRESSURE
- EXTREMELY PERSONABLE AND FRIENDLY DEMEANOR
- EFFICIENT MULTITASKING AND TIME MANAGEMENT
- TEAMWORK AND COLLABORATION
- ATTENTION TO DETAIL AND ORGANIZATION
- CREATIVITY AND INNOVATION
- WILLINGNESS TO LEARN
- ATTENTION TO DETAIL
- WORKPLACE EFFICIENCY
- CUSTOMER ENGAGEMENT
Timeline
Hostess
J. Alexander's Restaurants
01.2024 - 05.2025
Crew Member
Jersey Mike's Subs
06.2022 - Current
High School Diploma -
Dave Thomas Education Center (DTEC)