Esther Fonseca

handle inbound calls and place outbound follow up calls to healthcare providers to help manage payments and payment methods.

• Responded quickly to emergency situations involving drivers or vehicles
• Efficiently handled all incoming calls from customers inquiring about services or shipment status
• Assigned loads to drivers based on designated routes and driver location
• Maintained accurate records of dispatches, pickups, and deliveries
• Provided timely updates on order status and delivery times to customers and drivers
• Successfully managed the scheduling of drivers' routes based on customer orders.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Performed market research to identify industry trends and competitive intelligence for recruitment strategies
• Maintained accurate records of all recruitment activities including job postings and candidate communications
• Assisted recruiters with sourcing, scheduling, and coordinating interviews with hiring managers.

• Responded quickly to meet customer needs and resolve problems
• Committed to delivering excellent customer service while working in a fast-paced environment
• Participated in ongoing training to enhance own job skills and knowledge
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.