Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Ericka Francis

Jackson,MS
Ericka Francis

Summary

Well-regarded Fraud Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 2 years' experience to take on new position with Concentrix.

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
years of professional experience

Work History

Concentrix

Advisor 2
11.2021 - Current

Job overview

  • Anticipated responses and prepared clear and articulate answers.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Delivered strategy advisement and corporate financing to clients.
  • Managed over 50 calls per day.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks
  • Applied effective time management techniques to meet tight deadlines
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Proved successful working within tight deadlines and fast-paced environment
  • Proven ability to learn quickly and adapt to new situations
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Fresh Market

Clerk
03.2014 - 11.2021

Job overview

  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided exceptional customer service while assisting customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Helped increase sales in my department.

Nissan North America, Inc.

Technician
11.2016 - 06.2020

Job overview

  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on work equipment.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Assisted with producing over 100 vehicles per workday.

SUBWAY®Restaurants

Team Lead
05.2007 - 03.2014

Job overview

  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Assisted customers {sandwich artists}

Education

Cornerstone Christian Correspondence School
Townsend, GA

High School Diploma
2011

University Overview

Skills

  • Reports and Documentation
  • Client Needs Assessment
  • Cloud Computing
  • Change Management
  • Issue Resolution
  • Customer Relationship Management
  • Industry Trend Understanding
  • Strategic Networking
Availability
See my work availability
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Available
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tuesday
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friday
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sunday
morning
afternoon
evening
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Quote

The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides

Timeline

Advisor 2
Concentrix
11.2021 - Current
Technician
Nissan North America, Inc.
11.2016 - 06.2020
Clerk
Fresh Market
03.2014 - 11.2021
Team Lead
SUBWAY®Restaurants
05.2007 - 03.2014
Cornerstone Christian Correspondence School
High School Diploma
Ericka Francis