Jamiya Orton
Chattanooga,United States
Summary
Dynamic professional with extensive experience at Amazon, excelling in inventory management and customer service. Proven ability to resolve issues effectively while maintaining strong client relationships. Skilled in vehicle maintenance and safety compliance, consistently ensuring timely deliveries and enhancing operational efficiency. Recognized for promoting teamwork and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
Chattanooga, TN
08.2024 - 02.2025
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Kept accurate logs of all deliveries and trips.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Direct Support Professional
Orange Grove Center
Chattanooga, TN
01.2024 - 08.2024
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Consulted with client care team to continually update care plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Customer Service Representative
Cigna
Chattanooga, TN
08.2023 - 12.2023
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Material Handler
Coca-Cola
Chattanooga, TN
01.2023 - 08.2023
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Identified opportunities for process improvement in order to increase efficiency.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Organized warehouse inventory according to warehouse plan.
Picker
Amazon
Chattanooga, TN
01.2022 - 04.2022
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Participated in inventory counts to ensure accuracy.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Mail Processing Clerk
USPS
Chattanooga, TN
07.2021 - 01.2022
- Sold stamps, tracking services and insurance to customers.
- Placed letters in individual mail slots for internal staff pickup.
- Handled undeliverable mail in accordance with established procedures.
- Operated mail processing equipment and manually sorted mail.
- Trained new mailroom staff on procedures and equipment use.
- Loaded mail bags onto trucks for delivery.
- Inspected incoming packages for visible signs of damage prior to processing.
Machine Operator
Sanofi US
Chattanooga, Tennessee
01.2021 - 07.2021
- Carry out regular safety checks on machinery prior to operation.
- Troubleshoot malfunctions in equipment or processes.
- Unload finished products from machines onto conveyors or other transport systems.
- Maintained proper chemical inventories.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
Customer Service Representative
Concentrix
Chattanooga, TN
08.2020 - 12.2020
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Picker
Amazon
Chattanooga, TN
04.2020 - 08.2020
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Participated in inventory counts to ensure accuracy.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Assisted in training new pickers on warehouse procedures.
Education
High School Diploma -
Howard High School
2500 Market St Chattanooga, TN05-2014
Skills
- Vehicle maintenance
- Inventory management
- Customer service
- Reports documentation
- Safety compliance
Timeline
Delivery Driver
Amazon
08.2024 - 02.2025
Direct Support Professional
Orange Grove Center
01.2024 - 08.2024
Customer Service Representative
Cigna
08.2023 - 12.2023
Material Handler
Coca-Cola
01.2023 - 08.2023
Picker
Amazon
01.2022 - 04.2022
Mail Processing Clerk
USPS
07.2021 - 01.2022
Machine Operator
Sanofi US
01.2021 - 07.2021
Customer Service Representative
Concentrix
08.2020 - 12.2020
Picker
Amazon
04.2020 - 08.2020
High School Diploma -
Howard High School