Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Gbonia

McKinney,Tx

Summary

Dedicated and adaptable professional with over seven years of customer service experience with a deep understanding of the consumer industry. Possesses strong troubleshooting capabilities, a customer-oriented attitude, and a keen interest in technology. A collaborative team player committed to continuous learning and thriving in dynamic settings. Experienced in providing office and software systems support, developing technical solutions, and analyzing system performance to enhance user experience. Known for a creative problem-solving mindset and eagerness to apply constructive feedback. Passionate about integrating visual and technical elements to enhance workflow efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Logger

Home Health & Beyond LLC
05.2016 - Current
  • Completed clerical tasks such as filing, copying, faxing and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical using software programs such as, Axxcess and Excel.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Collaborated with various departments to complete assigned tasks.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.

Selling Sales Associate

Neiman Marcus Last Call
06.2021 - Current
  • Visual merchandising pertaining to floor sets and mannequins
  • In-person and over the phone assistance with customer inquiries and sales encompassing shoes, jewelry, fine apparel, menswear and kids
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Stock, inventory, replenishment, and markdowns assistance
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Apart of sales team which exceeded a sales goal of over $5,000,000 for our store.

Selling Sales Associate

GAP Kids & Baby
07.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science in Family And Consumer Science - Consumer Merchandising

Texas State University
San Marcos, TX
12.2023

Skills

  • Data Management
  • Microsoft Windows and Office
  • Salesforce
  • Planning
  • Verbal/written communication
  • Problem-solving
  • Attention to Detail
  • Interpersonal Skills
  • Technical Troubleshooting
  • Data Entry
  • Organizing and Categorizing
  • Resourceful

Timeline

Selling Sales Associate

Neiman Marcus Last Call
06.2021 - Current

Selling Sales Associate

GAP Kids & Baby
07.2018 - 08.2019

Assistant Logger

Home Health & Beyond LLC
05.2016 - Current

Bachelor of Science in Family And Consumer Science - Consumer Merchandising

Texas State University

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Esther Gbonia