Esther Gyamfi
richmond
Summary
Customer service professional with extensive experience managing high volumes of interactions in fast-paced settings. Proven ability to resolve issues efficiently while maintaining professionalism and delivering solution-focused support. Strong multitasking skills with a commitment to first-contact resolution and exceeding customer expectations.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Cinemark Theaters
Centerville
07.2024 - 08.2024
- - Assisted hundreds of guests with inquiries, transactions, and service-related issues.
- - Handled payments and accurately processed orders via register system.
- - Provided clear information about services and resolved guest concerns effectively.
- - Maintained a clean and efficient work environment under pressure.
- - Collaborated with teammates to meet operational goals and customer satisfaction.
Cook
Splashdown Waterpark
Manassas
06.2021 - 07.2024
- - Communicated with guests about orders and ensured accurate and timely food preparation.
- - Maintained adherence to health and safety standards through consistent sanitation.
- - Used checklists and multitasking strategies to handle multiple customer needs.
- - Worked during peak seasons and hours, maintaining excellent service quality.
Education
Some College (No Degree) - Pre-Nursing
Virginia Commonwealth University
Richmond, VA05-2028
High School Diploma -
Osbourn Park High School
Manassas, VA05.2024
Skills
- Customer support and education
- Digital communication
- Conflict resolution
- Time management
- Cash handling
- Team collaboration
- Positive attitude
- Food safety
Accomplishments
- multiple history and health bages
Affiliations
- Alumna history and health board member
- Event coordinator for Girls Needs Love club
Timeline
Crew Team Member
Cinemark Theaters
07.2024 - 08.2024
Cook
Splashdown Waterpark
06.2021 - 07.2024
Some College (No Degree) - Pre-Nursing
Virginia Commonwealth University
High School Diploma -
Osbourn Park High School
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