Esther Hernandez
Houston,TX
Overview
4
4
years of professional experience
Work History
Licensed Sales Producer
Allstate Insurance: Deepa Krishan Agency
Spring, TX
02.2023 - Current
- Continuously met sales goals via strategic prospecting.
- Created presentations and proposals for prospective clients.
- Negotiated contracts with customers to secure sales deals.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Licensed Sales Producer
Farmers Insurance: Crystal Granado Agency
Spring, TX
01.2022 - 01.2023
- Increase sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Write Insurance policies, finalize documents and file paperwork.
- Follow up with customers to check on changing needs and propose new offerings.
- Support customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Operate in fast-paced and driven sales environment.
- Analyze customer needs and provided best options, upselling products and services.
- Generate new leads and identified potential clients by using successful direct marketing strategies.
- Exceed company sales goals for new policies.
Bilingual CSR
Farmers Insurance: Tonzaino Bailey Agency
Houston, TX
08.2021 - 12.2021
- Resolved policy issues and implemented corrective actions to prevent recurrence.
- Resolved customer concerns with friendly and knowledgeable service.
- Educated customers on service plans, including upgrades.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Manager
Rainbow
Houston , TX
01.2020 - 08.2021
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Inputted customer data into software system, safeguarding financial and personal information to avoid breaches.
- Met with each associate to establish realistic monthly sales goals.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Supervised customer service calls per week to track support issues and improve operating procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier
Buckle
The Woodlands, TX
11.2020 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Assisted customers with account updates, new service additions and promotional offers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Business Office Administration
Florida Career College
Houston, TxHigh School Diploma -
Andy Dekaney High School
Houston, TXSkills
- Sales Techniques
- Issue and conflict resolution
- Fluent in Spanish
- Friendly, positive attitude
- Teambuilding
- Lead generation
- Multitasking
- Insurance sales strategy
- Critical thinking
- Client Retention
- Closing sales
Languages
Bilingual, fluent in English and Spanish, offering solid comprehension of cultural diversity.
Timeline
Licensed Sales Producer
Allstate Insurance: Deepa Krishan Agency
02.2023 - Current
Licensed Sales Producer
Farmers Insurance: Crystal Granado Agency
01.2022 - 01.2023
Bilingual CSR
Farmers Insurance: Tonzaino Bailey Agency
08.2021 - 12.2021
Cashier
Buckle
11.2020 - 01.2021
Manager
Rainbow
01.2020 - 08.2021
Business Office Administration
Florida Career College
High School Diploma -
Andy Dekaney High School
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