Esther Hernandez
Enfield
Summary
I'm extremely focused on textured hair care and boosting customer satisfaction through product knowledge and friendly assistance. Informing all kinds of clients of basic haircare steps for their hair type when possible is an immense goal I've set on myself, one of the most important parts of being a hairstylist for me is clientele having healthy hair from the start or helping them get there first. I'm extremely adaptable and have great problem-solving skills within my knowledge. I also significantly contribute to team goals and maintaining high standards of care and service with any client or customer that walks in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Sally Beauty
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Daycare Assistant
Bright Beginnings Daycare
10.2019 - 12.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Supported children with special needs by adapting activities for inclusivity and engagement.
- Ensured compliance with state daycare regulations, maintaining high standard of care.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
Education
Cosmetology
Asnuntuck Community College
Enfield, CT10.2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Customer assistance
- Cash handling
- Retail sales
- Store opening and closing
- Product knowledge
- Professional appearance
- Trend awareness
- Friendly and outgoing
- Inventory audits
- Positive and professional
- Friendly and helpful
- Honest and dependable
- Adaptable and flexible
- Goal driven
Certification
Cosmetology license
Additional Information
- I've been cutting hair since I was around 10-11 years old
- Worked with children before
- Worked with people who have disabilities of all sorts
- I have volunteer experience delivering food to people in need
- Worked with elderly clients before
- My parents are foster parents to children with disabilities and so it gave me extensive knowledge/consideration to their needs or supports
Timeline
Retail Sales Associate
Sally Beauty
08.2024 - Current
Daycare Assistant
Bright Beginnings Daycare
10.2019 - 12.2019
Cosmetology
Asnuntuck Community College
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