Esther Herrera
Buda,TX
Overview
1
1
year of professional experience
Work History
Leadership Team Member
JCPenney Department Store
08.2013 - 08.2014
- Developed detailed plans based on broad guidance and direction.
- Monitored expenditures to mitigate risk of overages.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Interviewed, recruited and trained new onboarding candidates.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw talent acquisition efforts aligning new hires with required skills ensuring a successful onboarding experience.
- Implemented innovative solutions that significantly improved overall efficiency in daily operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Established team priorities, maintained schedules and monitored performance.
- Initiated process improvements that resulted in reduced turnaround times for project delivery.
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Organized due diligence in preparation for sale of business unit.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Spearheaded cross-functional teams to deliver high-quality products on time and within budget constraints.
- Developed and executed strategic plans to achieve organizational growth and increased revenue.
- Supported office business development and customer service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leadership Team Member
JCPenney Department Store
08.2013 - 08.2014