Esther Hidalgo-Palomar
Elgin,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wingstop
12.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader Manager
Popeyes® Louisana Kitchen
09.2020 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
Education
No Degree - Veterinary Technology
Rockford Career College
Rockford, IL09.2024
Skills
- Task Delegation
- Operations Management
- Orientation and Training
- Money Handling
- Staff Supervision
- Supply Ordering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wingstop
12.2021 - 07.2022
Shift Leader Manager
Popeyes® Louisana Kitchen
09.2020 - 10.2021
No Degree - Veterinary Technology
Rockford Career College
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