Esther Ireland
Chehalis,WA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Aesthetician
Ireland Lash & Wax Co. (The Garage Hair Salon)
07.2016 - Current
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat client appointments and sales by offering reliable, quality service.
- Delivered gentle hair removal using wax methods.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Answered phone calls, returned clients calls and scheduled appointments.
- Continued learning through completion of several certification courses.
- Maintained organized records of patient forms and waivers.
Prior Authorization Specialist
Pacific Cataract And Laser Institute
12.2022 - 04.2023
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Pharmacy Assistant
Cascade Specialty Pharmacy
08.2015 - 09.2016
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Verified order information against computer database.
Pharmacy Assistant
Olympic Pharmacy & Healthcare Services
02.2010 - 07.2015
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Performed filing, copying, faxing and other clerical tasks.
- Prepared medication labels with item name and quantity.
- Reviewed order information against computer database.
- Trained new pharmacy staff in procedures and customer service standards.
Education
IT Studies
Coursera
Online CollegeAesthetics
Evergreen Beauty And Barber College - Bellevue
Bellevue, WA05.2016
Skills
- Patient Data Management Systems
- Electronic Health Records Systems
- Diagnostic Codes
- Problem Resolution
- Health Insurance Plan Knowledge
- Authorizations
- Insurance Information Oversight
- Insurance Procedures
- Marketing and Promotions
- Spa Treatment Services Expertise
Certification
- IT Security-Defense against the digital dark arts (Coursera/Google)
- Technical support fundamentals (Coursera/Google)
- JB Lashes (Classic lash certified)
- Lash Tribe (Russian Volume certified)
- Lash Tribe (Mega Volume certified)
- Lash Tavern (Classic lash certified/Ambassador for a year)
- Boldyreva Lash Studio (Perfect Eyeliner Effect Lash certified)
- Lash Scout (Classic/Russian volume certified)
- Centre of Excellence (Hopi Ear Candling certified)
Timeline
Prior Authorization Specialist
Pacific Cataract And Laser Institute
12.2022 - 04.2023
Aesthetician
Ireland Lash & Wax Co. (The Garage Hair Salon)
07.2016 - Current
Pharmacy Assistant
Cascade Specialty Pharmacy
08.2015 - 09.2016
Pharmacy Assistant
Olympic Pharmacy & Healthcare Services
02.2010 - 07.2015
IT Studies
Coursera
Aesthetics
Evergreen Beauty And Barber College - Bellevue