Summary
Overview
Work History
Education
Skills
Timeline
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Julia Alpert

Ashland,MA

Summary

An ambitious and optimistic individual with relevant technical knowledge. I am seeking work in a well-reputed organization where I can use my learnings to achieve the organization's objectives and get a conducive environment to learn and grow with the company.

Overview

9
9
years of professional experience

Work History

Aesthetician

Leilana’s Beauty
10.2020 - 12.2023
  • Prepped salon daily for client visits
  • Managed all aspects of the salon; supplies, marketing and social media, budget and financial reports
  • Managed clients visits; client health history, HIPPA sensitivities, allergies, desired service and ideal outcomes
  • Handled marketing, schedules, paperwork, checked clients in, financial, Performed facials on clients Examine and analyze client's skin to evaluate skin condition and provide care recommendations Knowledge in Skin Script, Glymed, Environ and Dermalogica
  • Applied peels, masks and other specialized products to improve clients facial skin appearance
  • Waxing all areas
  • (Soft and Hard wax) Applies lash extensions (specializing in volume and mega volume) Lash lifts and tint
  • Eyebrow lamination, Henna, tinting and shaping.

Customer service and sales representative

Biamp
07.2019 - 04.2020
  • Performed excellent customer service as a backup to the team as necessary Proactively managed all aspects of the following systems: Goldmine, CDK, Ethos, and Microsoft Office Suite including heavy usage of Excel and Outlook Achieved customer success by providing excellence in customer service regarding confirmed appointments, rescheduling no-show appointments and proactively reached out to customers due for service and recalls
  • Effectively made 150 outbound calls minimum a day

Inside Sales Representative

Voice Automated
08.2016 - 01.2017
  • Engaged with new and existing customers at Voice Automated to provide medical speech recognition to healthcare providers Achieved customer success by providing excellence in selling medical speech recognition to healthcare providers Excelled in providing pre-sales qualification, scheduling demonstrations and training, providing and following up on proposals and other activities through the closure of sale Provided account management and reporting through Zoho CRM

Customer Service Representative

Bernardi Auto Group
02.2016 - 11.2016
  • Engaged with customers in the Bernardi Auto Group Call Center to have their vehicle serviced and recalls addressed as necessary Achieved customer success by providing excellence in customer service regarding confirmed appointments, rescheduling no-show appointments, and proactively reaching out to customers due for service and recalls
  • Effectively made 150 outbound calls minimum a day Proactively manage all aspects of the following systems Goldmine, CDK, Ethos, and Microsoft Office Suite including heavy usage of Excel and Outlook

Telesales Representative

The Lawn Company (TLC)
02.2016 - 05.2016
  • Engaged with new customers at TLC call center to provide seasonal lawn packages Achieved customer success by providing excellence in selling lawn care services to net new customers Excelled in fast passed sales bull pen managing a minimum of 150 in and outbound calls daily Performed excellent customer service to the team as necessary

Help Desk Support

BNY Mellon
09.2015 - 02.2016
  • Enhanced customer satisfaction by providing timely and accurate technical support for hardware and software issues.
  • Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.
  • Resolved complex technical issues with innovative solutions, contributing to a significant reduction in downtime.
  • Collaborated with cross-functional teams to identify root causes of recurring problems and implemented long-term solutions.

Customer Engagement Specialists

06.2015 - 09.2015
  • Engaged with customers through 529 College Savings Plan Call Center to achieve world class customer experience to successfully execute their financial objectives Provided technical support through NexGen for on-line access to customers to assist them with various Bank of New York Mellon financial tools and resources Achieved customer success by providing excellence in customer service and technical support for 30 to 40 calls per day for HTML marketing campaigns including Proactively managed all aspects of customer account, reporting and communications through Salesforce, Microsoft 2010 including Outlook, Excel and Word Excelled in social media by assisting customers leverage all aspects of social media including LinkedIn, Facebook, Instagram, Twitter, Tumblr and Pinterest

Customer Engagement Specialist

Constant Contact
04.2015 - 09.2015
  • Engaged with customers through Tier 1 and 2 Help Desk Support to achieve world class customer experience to successfully execute their business objectives and marketing campaigns Achieved customer success by providing excellence in customer service and technical support for 30 to 40 calls per day for HTML marketing campaigns including Proactively managed all aspects of customer account, reporting and communications through Salesforce, Microsoft 2010 including Outlook, Excel and Word Excelled in Social media by assisting customers leverage all aspects of social media including LinkedIn, Facebook, Instagram, Twitter, Tumblr and Pinterest

Salon Receptionist and Sales Associate

Dellaria’s Salon & Spa
01.2015 - 04.2015
  • Assisted customers achieve an excellent Dellaria Salon & Spa experience while managing the front end of the spa Greet, pamper and prepare customer for appointment, upsell products and services and finalize customer experience through future appointment setting and check out Excellence in phone and in-person customer service experience Responsible for open and close of store including balancing of daily receipts Experienced with Salon Target System Management (CRM Responsible for store presentation Responsible for display management of retail products, maintained spa room and Stylist station readiness including daily schedules

Education

MassBay Community College
12.2023

Licensed Aesthetician -

Spa Tech Institute
08.2021

General Equivalency Diploma -

Newton, MA
01.2013

Skills

  • Lead Prospecting
  • Revenue Generation
  • Network Development
  • Customer Retention
  • Knowledge of products and services
  • Data entry and Documentation
  • Active listening / Customer Service
  • Problem-Solving
  • Technical Proficiency / Operating Systems
  • Product Knowledge

Timeline

Aesthetician

Leilana’s Beauty
10.2020 - 12.2023

Customer service and sales representative

Biamp
07.2019 - 04.2020

Inside Sales Representative

Voice Automated
08.2016 - 01.2017

Customer Service Representative

Bernardi Auto Group
02.2016 - 11.2016

Telesales Representative

The Lawn Company (TLC)
02.2016 - 05.2016

Help Desk Support

BNY Mellon
09.2015 - 02.2016

Customer Engagement Specialists

06.2015 - 09.2015

Customer Engagement Specialist

Constant Contact
04.2015 - 09.2015

Salon Receptionist and Sales Associate

Dellaria’s Salon & Spa
01.2015 - 04.2015

MassBay Community College

Licensed Aesthetician -

Spa Tech Institute

General Equivalency Diploma -

Newton, MA

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Julia Alpert