Esther Jungao
Iligan City,Philippines
Summary
- Dedicated, resourceful, and goal-driven professional, seeking to provide quality work and skills and abilities in a good institution. Highly-qualified Housekeeping
- Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
- Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
- Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Shenxin Home School
01.2019 - 07.2023
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Administrative Clerk
EEI
01.2000 - 01.2018
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Created and updated records and files to maintain document compliance.
Secretary to the Assistant Principal
Living Spring Academy
01.1996 - 01.1999
- Enhanced office efficiency by managing calendars, scheduling appointments, and organizing meetings for the Assistant Principal.
- Supported student success by coordinating and overseeing after-school tutoring sessions and study groups.
- Streamlined communication between staff, parents, and students with timely responses to emails and phone calls.
- Maintained accurate records of student attendance, discipline issues, and academic progress for the Assistant Principal''s review.
Education
Associate of Applied Science - Business Administration Major in Office Management
Mindanao State University - Iligan Institute of Technology
Iligan City, Philippines03.2014
Skills
- Customer Service Skills
- Strong Command of English Proof Reading
- Encoding Words 40 to 60 per minute
- Department Coordination
- Cleaning Practices
- Dusting Furniture
- Window Cleaning
- Payroll Administration
- Customer Relationship Management
- Cleaning and Sanitation
- Performance Improvements
- Supply Inventory Management
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
References
- William Yang, wxid_e21zjair8r8k12
- Maria Teresita Franco, tetetfranco@gmail.com
Training
Financial Literacy Webinar, 07/22/22 Financial Coaching, 06/23/22 The Secret to Saving and Building Your Future, 05/20/22 Fast Start Business Program, 12/10/21 Membership Orientation and Financial Coaching, 01/30/20 Child Protection Policy Training, 12/06/20 Product Specific Training and Academy Bay Process
Reading books, cooking, surfing and malling
I always spent time reading on books about values, ethics and customs. I also use to search on how to cook different menus and watch new updates on different cooking styles in different countries. If feel bored I went to malls and see what's new displays and attractive I can find in my favorite store and sales.
Languages
English
Professional Working
Chinese (Mandarin)
Elementary
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Manager
Shenxin Home School
01.2019 - 07.2023
Administrative Clerk
EEI
01.2000 - 01.2018
Secretary to the Assistant Principal
Living Spring Academy
01.1996 - 01.1999
Associate of Applied Science - Business Administration Major in Office Management
Mindanao State University - Iligan Institute of Technology
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