Esther Kamanzi
San Antonio,TX
Summary
Passionate, detail-oriented Certified Medical Assistant/ Certified Phlebotomy Technician experienced in hospital and mobile environments leverage data entry, communication, and patient care skills in a full-time Phlebotomist position.
Overview
8
8
years of professional experience
Work History
Mobile Phlebotomist
Principal Health Care
San Antonio, Texas
10.2020 - Current
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
- Maintained an organized work area by ensuring supplies were stocked, cleaned up after each procedure.
- Verified patient identity prior to collecting sample using two forms of identification as required.
Medical Assistance /Phlebotomy Technician
st david's hospital
Austin, TX
05.2016 - 11.2020
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Work collaboratively with patients, healthcare providers, and patient support departments to ensure a high quality of service
- Performed phlebotomy functions within the blood donor center and mobile blood bank units
- Eased donors' stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors
- Coordinated the service center operations, including opening and closing, customer service, and preservation of proper inventory levels
- Serve patients by preparing specimens for laboratory testing; performing screening procedures; utilizing computer and customer service
- Provided excellent customer service during patient interactions and calmed anxious patients with a professional and friendly demeanor
- Provide patient care with compassion and empathy utilizing mandatory customer service tactics as required by policy/procedure
- Recognized customer satisfaction surveys for the highest level of patient satisfaction and exemplary customer service delivery.
Education
Currently Attending RN-program -
Galen College on Nursing
Certified MA: Medical Assisting -
Alamo College Westside Education & Training Center
Phlebotomy -
Texas School of Phlebotomy
Some College (No Degree): Nursing -
San Antonio College
Skills
- Communication
- Time management
- Cleanliness and organization
- Following protocols
- Attention to detail
- Knowledge of basic medical procedures
- Administrative Skills
- Computer skills
- EKG skills
- Interpersonal skills
- Emergency Patient Triage
- Cardiopulmonary Resuscitation (CPR)
- Field Patient Assessments
- IV Fluid Replacement
- First Aid
- Critical Decision-Making Skills
- Time Management
Timeline
Mobile Phlebotomist
Principal Health Care
10.2020 - Current
Medical Assistance /Phlebotomy Technician
st david's hospital
05.2016 - 11.2020
Currently Attending RN-program -
Galen College on Nursing
Certified MA: Medical Assisting -
Alamo College Westside Education & Training Center
Phlebotomy -
Texas School of Phlebotomy
Some College (No Degree): Nursing -
San Antonio College
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