Resourceful and versatile professional with extensive experience in customer service, e-commerce, homeschooling, and volunteer leadership. Known for exceptional problem-solving abilities, strong interpersonal skills, and a proactive approach to challenges. Adept at managing complex tasks, fostering positive relationships, and providing innovative solutions in both professional and personal capacities. Recognized for creative thinking, organizational expertise, and a dedication to improving processes while maintaining a customer-focused mindset. Passionate about lifelong learning, creativity, and making a positive impact in every role.
Hi, I’m
Esther Lindsey
Everett,WA
Summary
Overview
38
years of professional experience
Work History
Ebay.com
EBay Seller
09.2005 - Current
Job overview
- Managed all aspects of a successful eBay store, including product listings, pricing, inventory, and shipping.
- Delivered exceptional customer service, maintaining 100% positive feedback rating and cultivating repeat business.
- Built strong supplier relationships to secure competitive pricing.
- Conducted market research, adjusted pricing strategies, and analyzed competitors to stay competitive.
- Enhanced customer satisfaction by addressing inquiries, handling returns, and resolving disputes promptly.
- Managed inventory, streamlined shipping processes, and ensured timely, damage-free deliveries.
- Maintained compliance with eBay policies and guidelines, ensuring smooth store operations.
Photo HQ (previously Magic Photo/Sunset Photo)
Film Developer and Customer Service Associate
09.2022 - 06.2024
Job overview
- Operated and maintained film processing equipment, ensuring high-quality photo development.
- Prepared film from start to finish, including sending digital photos to customers from negatives.
- Provided excellent customer service by assisting clients with film drop-offs and photo enlargements, helping with online ordering and at our kiosk, plus product inquiries such as greeting cards.
- Conducted quality checks on processed photos, ensuring color accuracy, sharpness, and proper exposure.
- Prepared damaged film canisters in a darkroom to ensure success in development.
- Managed inventory of film and photography supplies,
- Passport photographer and finisher.
- Photographer for team soccer photos and Santa Clause portraits.
- Converted 8mm tapes into digital MP3 formats.
- Scanned vintage photography into .jpg format.
- Printed and folded brochures for businesses
LegosHomeschool
Homeschool Educator
09.2002 - 09.2022
Job overview
- Designed and implemented personalized K-12 curricula, adapting teaching methods to meet individual learning styles and state educational standards.
- Researched and selected appropriate curricula, integrating various educational philosophies (classical, student-led, unschooling) to best suit student needs.
- Organized hands-on activities and collaborative learning opportunities to supplement textbook instruction and promote academic and social development.
- Collaborated with certified teachers to create individualized education plans (IEPs) for students with diverse learning needs.
- Taught core subjects (art, math, science, history, literature, reading, writing) using creative, engaging methods like field trips, co-ops, and real-life problem-solving.
- Facilitated social development through co-op classes, field trips, and group activities within the homeschool community.
- Coordinated extracurricular activities such as science fairs, debate clubs, and community service projects.
- Assessed student progress through tests, projects, and portfolios, adapting strategies to meet learning goals.
- Managed documentation and submitted progress reports to local school districts, ensuring legal compliance.
- Maintained household schedules and budgets while ensuring a balanced and effective learning environment.
- Pursued professional development by attending homeschooling conferences and staying current on educational trends..
PECO Energy
Customer Service Representative
01.1987 - 01.1997
Job overview
- Delivered exceptional customer service via phone and in-person, resolving issues promptly and accurately.
- Coordinated utility meter installation and removal orders in collaboration with field teams.
- Processed high-volume bill payments with precision and confidentiality.
- Managed administrative tasks, including error-free documentation and typing for the business department.
- Conducted collections, negotiated payment plans, and reduced outstanding balances.
- Resolved escalated customer cases professionally, enhancing loyalty and satisfaction.
- Handled high-pressure situations effectively, maintaining professionalism while resolving disputes.
- Provided informed recommendations by developing strong product knowledge and understanding customer needs.
- Maintained detailed records to ensure seamless follow-up and issue resolution.
- Trained and mentored new hires, fostering team success and integration.
Education
George Washington High SchoolPhiladelphia, PA
High School Diploma
University Overview
Cairn UniversityLanghorne, PA
University Overview
Skills
- Customer Service & Communication: Proven ability to provide exceptional service, resolve issues, and build positive relationships through strong verbal and written communication skills
- Problem-Solving & DIY Expertise: Resourceful and self-sufficient, leveraging technology to troubleshoot and complete projects and always willing to learn something new
- Creative Thinking & Organization: Innovative and detail-oriented, with strong visual skills, spatial awareness, and a knack for finding out-of-the-box solutions
- Team Leadership & Empathy: Experienced in mentoring, training, and supporting others, fostering teamwork, and building strong connections with people from diverse backgrounds
- Hospitality & Relationship Building: Skilled at creating welcoming environments, hosting gatherings, and adapting to various social settings with empathy and adaptability
- Technical Proficiency: Proficient in digital tools, with decades of experience in technology and exceptional typing skills of 60 wpm
- Artistic & Creative Skills: Passionate about visual and hands-on arts, including photography, painting, and crafting unique projects
- Resourcefulness & Frugality: Adept at improvising and finding cost-effective solutions using tools like Facebook Marketplace, coupons, and more
Timeline
Film Developer and Customer Service Associate
Photo HQ (previously Magic Photo/Sunset Photo)
09.2022 - 06.2024
EBay Seller
Ebay.com
09.2005 - Current
Homeschool Educator
LegosHomeschool
09.2002 - 09.2022
Customer Service Representative
PECO Energy
01.1987 - 01.1997
George Washington High School
High School Diploma
Cairn University
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