Esther Lopez
Cypress,CA
Summary
Talented Dental Assistant with 3 years of experience working with dental staff to treat patients. Extensively trained and highly experienced in customer service skills and communication. Very knowledgeable in front office and back office abilities. Achieved significant improvements in patient care efficiency and safety, leveraging strong communication and organizational skills. Proficient in answering phone calls, emails, and messages as well as handling patient concerns in person. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Chapman Dental
11.2021 - Current
- Answering phone calls and addressing questions and concerns while providing excellent customer service.
- Managing approximately 30-40 incoming calls, emails, and messages per day from patients.
- Providing customers with information about products or services as well as updates and information about billing, insurance filing, and account changes.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Listening to customers needs or issues and providing helpful solutions to their problems.
- Coordinate patient requests – by scheduling an appointment, coordinating with the Practitioner dental team, billing, or admin.
- Successfully assisted dentists by performing four-handed dentistry and other chair-side duties.
- Preparing, arranging, or sterilizing instruments, medications, and required materials for dental procedures.
- Explaining treatment procedures and instructed patients on home care guidelines.
- Entered patient data into computer system, updating medical records, adhering to strict privacy laws and maintaining high level of accuracy.
Playground Supervisor
Little World Indoor Playground
06.2021 - 11.2021
- Strong communication skills in person and over phone.
- Excellent at multitasking and handled on average 20 incoming and outgoing calls daily as well as 50-100 customers of all ages.
- Cash handling - operating cash register for cash, checks, and credit card transactions. Counting money in cash drawers at beginning and end of shifts to maintain accuracy.
- Proficiently delivering excellent customer service to clients of all ages.
- Resolved customer complaints, processed returns, and complex issues.
- Inventoried playground and activity supplies to inform recreation office of needed medical, arts and crafts, sports items and toys.
- Oversaw children on playground to monitor safety and suitability of activities.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
Education
High School Diploma -
Magnolia High School
Anaheim, CA05.2020
Skills
- Expert in Spanish
- Customer Service
- Answering phone calls/sending text messages
- Multitasking/Organization
- Medical billing and coding
- Medical office administration
- Multitasking
- Quick Learner
- Electronic Charting
- Team Collaboration
- Expert in Microsoft Excel and Microsoft Word
- Customer/Patient Relationship Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Chapman Dental
11.2021 - Current
Playground Supervisor
Little World Indoor Playground
06.2021 - 11.2021
High School Diploma -
Magnolia High School
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