Esther Mercado
Philadelphia,PA
Summary
Dynamic customer service professional committed to delivering exceptional experiences that foster loyalty and satisfaction. Recognized for a proven ability to swiftly resolve customer issues while maintaining high satisfaction levels, positively impacting overall business performance. A strong team player who thrives in collaborative environments, demonstrating adaptability and proficiency in communication and problem-solving skills. Passionate about enhancing customer interactions and driving continuous improvement within service teams.
Overview
27
27
years of professional experience
Work History
Manager/Customer representative
AutoZone
01.2024 - Current
- Audit registers and count safe, greet and help customers find the product they need, receive truck, stock merchandise, schamatics, inventory, cycle count, commercial driver.
Nurse aid
Midtown Home Health Care
07.2023 - 11.2023
- Laundry, house chores, prep meals, shopping, grooming, companionship, accompany patient to doctor's appointment.
Assistant Manager
Family Dollar
02.2023 - 06.2023
- Cashier, open and close, customer service, count till and safe, greet and help customers, schematics, recovery, cycle counts, take inventory, team leadership, stock merchandise, check in vendors
Manager
Mercado Family Mini Mart
08.2020 - 09.2022
- Supervised and trained, open and closed store, count money, greet and helped customers, brought merchandise from vendors, and shopped for store, stocked shelves, stocked fridge, cooked hot food and prep hoagies, clean and safe environment.
Manager
Leasing property
09.2007 - 01.2019
- Maintained rental contract and accurate records of related documents, provided tenants of maintenance of property, advised tenant of their rights and responsibility under existing lease agreements.
Driver Helper
UPS
12.2017 - 01.2018
- Customer service, helped driver organize and deliver packages.
Cashier
Home Depot
03.2005 - 08.2005
- Count money, greet and help customers, clean and safe environment.
Manager
I & M Mini Market
09.1999 - 05.2005
- Open and close store, cashier, count money, customer service, helped customer with shopping, inventory work, go shopping for merchandise, stocked merchandise, paid vendors.
Court Advocate
East Division Crime Victim Services
08.1998 - 08.2003
- Worked at the 24th, 25th and 26th Police District, assisted hand in hand with the Police Officers and DA's Office, assisted victims to court, helped victims with compensation claims.
Education
Kaplan GED - General Studies
Kaplan GED 2022
01.2022
Skills
- Client support
- Collaborative team management
- Organizational time strategies
- Collaborative decision-making
- Effective verbal communication
- Client assistance
LANGUAGES
Spanish
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Manager/Customer representative
AutoZone
01.2024 - Current
Nurse aid
Midtown Home Health Care
07.2023 - 11.2023
Assistant Manager
Family Dollar
02.2023 - 06.2023
Manager
Mercado Family Mini Mart
08.2020 - 09.2022
Driver Helper
UPS
12.2017 - 01.2018
Manager
Leasing property
09.2007 - 01.2019
Cashier
Home Depot
03.2005 - 08.2005
Manager
I & M Mini Market
09.1999 - 05.2005
Court Advocate
East Division Crime Victim Services
08.1998 - 08.2003
Kaplan GED - General Studies
Kaplan GED 2022