Highly motivated and quick learner with a strong work ethic, eager to contribute and excel in a dynamic professional environment while offering a positive attitude.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Gabb Wireless
Lehi, UT
09.2023 - Current
Served as primary contact for statement inquiries.
Assisted customers in canceling service and providing retention offers
Conducted reviews of duplicate transactions and charges and helped make adjustments to monthly statements.
Professional Debt Collector
Enova Financial
10.2022 - 06.2023
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
Arranged for debt repayment or established repayment schedules based on customers' financial situations
Processed payments over phone and set up recurring drafts
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT
05.2023
Associates Degree - Humanities and Social Sciences
Utah Valley University
Orem, UT
High School Diploma -
Utah Military Academy
Lehi, UT
05.2019
Skills
Focused and efficient
Team player
Positive attitude and self driven
Attention to details
Critical thinking
Active Listening
Data management
Problem Resolution
Verbal and Written communication
Languages and computer skills
English, Yoruba, MS office (Word, Excel, PowerPoint), Google Docs
Timeline
Billing Specialist
Gabb Wireless
09.2023 - Current
Professional Debt Collector
Enova Financial
10.2022 - 06.2023
Bachelor of Science - Psychology
Utah Valley University
Associates Degree - Humanities and Social Sciences