Brittany Taylor
Des Moines
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
11
11
years of professional experience
Work History
Billing Specialist
FedEx Freight
12.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Demonstrated exceptional multitasking abilities while juggling various administrative tasks such as answering phones, imaging paperwork and faxing.
- Validate backup documents related to billing such as Purchase Orders (PO's), Bills of Lading (BOL's), scale tickets, freight paperwork.
- Run daily image reports for any discrepancies as well as amending any errors.
Processor
Cambridge Investments
09.2021 - 12.2022
- Processor for independent advisors. Processing and inputting all new client information and documentation into their Customer Relationship System.
- Processes paperwork in departmental queues timely and accurately including but not limited to new accounts, account transfers, account closures, address changes, IRA distributions, wire request, incoming checks, stock certificates, insufficient funds notices and creating/updating system IDs.
- Understanding policies and procedures to execute them in daily work.
- Assist with document review and data entry for updates on client paperwork.
Service Driver
Bridgestone Firestone
02.2019 - 09.2021
- Communicating with tire building team for materials they require to build.
- Retrieving materials for builders
Register Distributer (Overnight Position)
Des Moines Register
11.2016 - 01.2020
- Greet customers in the morning.
- Filed and faxed paperwork.
- Taking calls from Des Moines register customers up to 20 calls a day.
- Entering new register customers data into the register database.
- Prep Des Moines Register, USA Today, and Wall Street Journal papers as well as distribute them to businesses.
- Some businesses we distribute papers to are: Federal Building, Ruan Building, Principal Building, Hub Towers, EMC, Wells Fargo, as well as residential buildings.
Customer Service Representative
Iowa Steak Company
03.2017 - 03.2019
- Received inbound calls and made outbound calls to prospective customers.
- Taking 40-50 calls in an eight hour shift.
- Answers multi-line telephones.
- Works on credit card machine.
- Manually enters credit/debit/EBT card information.
- Processed credit/debit card payments as well as Electronic benefit transfer (EBT)
- Responds to inquiries and resolves issues.
- Works in a high-volume and fast-paced setting, maintained responsibility for general clerical duties such as faxing, copying, and distributing correspondence.
- Processes refunds and partial balances if needed.
- Closes the office at the end of the night.
- Trains new comers the daily functions of the Customer Service position.
Loan Service Specialist III (Asssignment/Temp)
Wells Fargo
08.2016 - 03.2017
- Specializes in indexing and working with Mortgage documents indexing to the proper document name.
- Indexes 900 images/hour
- Familiar with Kofax program, microsoft word, excel, and powerpoint, as well as outlook.
Fork-lift Operator/Shipping/Receiving
Home Depot RDC 5520
02.2014 - 08.2016
- GWA (General Warehouse Associate) at Home Depot Distribution center, certified stand up counter
- Balance fork-lift driver.
- Knowledgeable with the Inbound operations unloading trucks as well as Outbound loading trucks.
- Removed pallets, freezer boxes, and damaged boxes from returning trailers.
- Ran MHE transporting pallets of freight from Inbound to Outbound.
- Experience in shipping and receiving items.
- Depalletized mixed pallets matching up SKU'S to receive items.
- Ran FLUID lines with verifying packets at the end of the night.
- Unloaded trucks, loading skates with freight in FLUID department on PANDA three and four.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Knowledgeable in writing up damaged or improperly received freight to take to Q.A.
- Knowledgeable in operating pallet jack.
Education
Sports Medicine
Wharton County Junior College
Sugar Land, TXHigh School Diploma -
Roosevelt High School
Des Moines, IA05.2012
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Billing and Invoicing
- Microsoft Office
- Customer Service
- Payment Collection
- Customer service support
- Paperwork and documentation
- Administrative Support
- Deadline Adherence
- 10-Key Data Entry
- Work Planning and Prioritization
- Exceptional problem solver
- Quality-focused
Timeline
Billing Specialist
FedEx Freight
12.2022 - Current
Processor
Cambridge Investments
09.2021 - 12.2022
Service Driver
Bridgestone Firestone
02.2019 - 09.2021
Customer Service Representative
Iowa Steak Company
03.2017 - 03.2019
Register Distributer (Overnight Position)
Des Moines Register
11.2016 - 01.2020
Loan Service Specialist III (Asssignment/Temp)
Wells Fargo
08.2016 - 03.2017
Fork-lift Operator/Shipping/Receiving
Home Depot RDC 5520
02.2014 - 08.2016
Sports Medicine
Wharton County Junior College
High School Diploma -
Roosevelt High School
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