Esther Ortez
Las Vegas,NV
Summary
Enthusiastic and dedicated Cocktail Server with 4+ years of upscale service experience. Demonstrated excellence in communication, attention to detail, and adaptability in fast-paced environments. Skilled in customer service, order taking, menu Knowledge and POS systems. Strong record of providing outstanding customer service. Knowledge of various types of alcohol, cocktail recipes, and bar equipment. Excellent at working well under pressure and a team player.
Overview
10
10
years of professional experience
Work History
Server
Cocktail/VIP Bottle Waitress
08.2022 - 10.2024
- Strong knowledge of spirits and wines.
- Interacted with nightclub patrons in a friendly and energetic manner providing them with excellent costumer service, making guest feel welcome and valued.
- Promoted bottle packages to club guest, enticing them with exclusive offers and premium bottle selections.
- Escorted guest to their VIP reserved table, providing them with personalized attention and ensuring they have a exceptional time.
- Prepared bottle service set up including ice buckets, mixers and garnishes and maintained the VIP area clean.
Server
Culichi Town
04.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Barista
Kitchen Table
08.2019 - 12.2021
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Prepared teas, hot chocolate and other non-coffee drinks for customers
- Greeted and accommodated guests, building positive experience from first interaction
- Leveraged POS system to perform purchase transactions for team members and customers.
Cashier
Johnny Rockets
02.2015 - 12.2018
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Counted cash drawers at beginning of shifts to verify correct amounts
- Jotted down customer orders and promptly delivered food and drinks.
Education
High School Diploma -
Ed Clark High School
Las Vegas, NV06.2015
Languages
English
Spanish
Timeline
Server
Cocktail/VIP Bottle Waitress
08.2022 - 10.2024
Server
Culichi Town
04.2021 - 05.2022
Barista
Kitchen Table
08.2019 - 12.2021
Cashier
Johnny Rockets
02.2015 - 12.2018
High School Diploma -
Ed Clark High School
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