Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esther Otero

Albuquerque,NM

Summary

Dynamic professional with 40 years of nursing experience, including a leadership role at Davita Medical Group. Proven track record in patient-centered care and effective time management. Bilingual in English and Spanish, I excel in customer service and maintain a valid driver's license, ensuring reliable transportation for patient needs. Recommendations available upon request.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Employer's Options
04.2024 - 02.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time a
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Restaurant Hostess

DH Lescombes Winery & Bistro Old Town
06.2022 - 09.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Nurse

Cross Country Healthcare Medical Staffing Network
03.2019 - 11.2021
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Clinical Lead Nurse

Davita Medical Group
06.2013 - 12.2019
  • Optimized resource utilization by effectively delegating tasks, prioritizing needs, and managing schedules.
  • Facilitated smooth transitions of care between various healthcare settings by coordinating with other departments and external agencies.
  • Managed staffing levels effectively, balancing patient needs with the available workforce to maintain optimal ratios and high-quality care.
  • Championed a patient-centered approach to care delivery, resulting in increased levels of trust between patients and healthcare providers.
  • Contributed to successful accreditation reviews by ensuring compliance with regulatory requirements in all aspects of unit operations.
  • Mentored junior nursing staff, fostering professional growth and enhancing the overall quality of patient care.
  • Developed tailored care plans, ensuring individualized attention and optimal outcomes for each patient.
  • Streamlined clinical processes for improved efficiency, leading to reduced hospitalization time for patients.
  • Enhanced patient care by implementing evidence-based nursing practices and interdisciplinary collaboration.
  • Evaluated clinical competencies of nursing staff regularly, providing constructive feedback to enhance skill development.
  • Maintained up-to-date knowledge on best practices in nursing through continuing education courses and industry publications.
  • Collaborated with multidisciplinary teams to provide comprehensive care for complex patients, resulting in improved health outcomes.
  • Established a culture of safety within the unit through rigorous adherence to infection control protocols and ongoing staff education.
  • Coordinated community outreach programs that educated the public on preventive healthcare measures while promoting awareness about available resources.
  • Implemented new policies and procedures that led to improved workflow efficiency within the unit.
  • Assessed patient conditions accurately and timely, allowing for prompt intervention when necessary.
  • Spearheaded quality improvement initiatives aimed at boosting clinical performance and reducing medical errors.
  • Reduced medication errors by establishing standardized protocols for medication administration among nursing staff.
  • I have been a nurse for 40 years since 1984 and I am still keeping my nursing license active along with my BLS CPR.
  • I am bilingual in English and Spanish.
  • Recommendations upon requests.

Education

Associate of Science - Nursing

North Lake College
Irving, TX

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Reliable driving practices

Certification

Group Video Training required to maintain driving skills and current Driver's License.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Driver

Employer's Options
04.2024 - 02.2025

Restaurant Hostess

DH Lescombes Winery & Bistro Old Town
06.2022 - 09.2022

Nurse

Cross Country Healthcare Medical Staffing Network
03.2019 - 11.2021

Clinical Lead Nurse

Davita Medical Group
06.2013 - 12.2019

Associate of Science - Nursing

North Lake College

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