Esther Ramirez
Brooklyn,NY
Summary
Dynamic and resourceful professional recognized for a relentless drive, resilience, and a hands-on approach to tackling complex challenges. Expertise includes operations, financial systems, and IT support, complemented by a proven ability to learn rapidly, adapt swiftly, and lead with initiative. Committed to continuous growth and system improvement while consistently delivering exceptional results under pressure. Strong advocate for innovative solutions that enhance efficiency and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist
Success Academy Charter School
06.2025 - Current
- Oversaw daily operations for a school of 630 scholars, ensuring accurate attendance and data management.
- Led event planning and execution for school-wide events serving 500+ scholars and 40+ staff.
- Supervised a team of 2, providing training, feedback, and task delegation.
- Managed supply inventory, including distribution systems, and purchase orders to support daily school needs.
- Presented operational updates to colleagues and implemented process improvements based on feedback.
- Maintained high standards of school safety, cleanliness, and logistical readiness
- Ensured the purchased order were received and accurate
Server
Chez Zou
03.2022 - 01.2025
- Delivered high-quality guest experiences, achieving 95%+ positive customer feedback.
- Managed daily transactions and resolved discrepancies with efficiency and professionalism.
- Trained and led a team of 10+ staff members, increasing adherence to service protocols by 30%.
- Strengthened team collaboration and ensured protocol adherence, enhancing operational consistency.
- Fostered teamwork and respect for diversity, ensuring exceptional guest satisfaction.
Intern
Forage - Investment Operations Pathway
07.2024 - 10.2024
- Participated in Year Up's Investment Operations Pathway, focusing on financial analysis and client service skills.
- Developed financial models, improving data interpretation efficiency by 20%.
- Created client reports in Excel, enhancing data visualization accuracy and reducing reporting time by 15%.
- Utilized CRM tools to streamline client interactions, boosting service efficiency by 30%.
Education
Associate of Science - Business
LaGuardia Community College
02-2025
Associate of Science -
Central Park East High School
Certificate of Completion - Financial Operations
Year Up New York
New York, NY10.2024
Skills
Technical: Microsoft Excel (advanced), CRM platforms, HTML, SQL, Network Troubleshooting, Hardware & Software Maintenance, Financial Modeling, Data Analysis
Project Management: Agile / Scrum, Project Coordination, Process Improvement, Team Training, Strategic Planning
Business Operations: Vendor & Budget Management, Purchasing Systems, Compliance & Reporting, Data-Driven Decision Making
Interpersonal: Bilingual (Spanish/English), Leadership, Cross-Department Collaboration, Client Service Excellence
Certification
- Scrum Master Certification
- Certified in Agile method, with skills in team facilitation, project organization, and fostering efficient project completion.
Timeline
Senior Operations Specialist
Success Academy Charter School
06.2025 - Current
Intern
Forage - Investment Operations Pathway
07.2024 - 10.2024
Server
Chez Zou
03.2022 - 01.2025
Associate of Science - Business
LaGuardia Community College
Associate of Science -
Central Park East High School
Certificate of Completion - Financial Operations
Year Up New York