Esther Rios
Chino Hills,CA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
9
9
years of professional experience
1991
1991
years of post-secondary education
Work History
Insurance Agent
Farmers Insurance
Corona, California
07.2016 - Current
- Scheduled appointments and managed service requests efficiently.
- Prepared invoices for services rendered and collected payments from customers.
- Communicated coverage options clearly to clients and prospects.
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough needs assessments to identify client insurance requirements.
Education
Camelback
Phoenix, AZSkills
- Policy writing
- Needs assessment
- Risk analysis
- Claims processing
- Sales negotiation
- Compliance monitoring
- Problem solving
- Conflict resolution
- Policy renewals
- Licensed insurance agent
- Client retention
- Cold calling
- Property insurance
- Quotes and sales
- Customer service
- Client needs analysis
- Policy adjustment
- Property and casualty insurance
Languages
Spanish
Professional
Timeline
Insurance Agent
Farmers Insurance
07.2016 - Current
Camelback