Esther Rivera Ortega
Sanford,NC
Summary
Dynamic bilingual professional with extensive experience as a District Spanish Interpreter at Lee County Schools, adept at real-time interpretation and cross-cultural communication. Proven ability to enhance parent engagement and improve educational outcomes for Spanish-speaking families. Skilled in accurate document translation and committed to upholding ethical standards in all interactions.
Experienced with facilitating communication between Spanish and English speakers. Utilizes linguistic expertise to ensure accurate and effective interpretation in diverse settings. Track record of maintaining confidentiality and cultural sensitivity while delivering clear and precise translations.
Overview
10
10
years of professional experience
Work History
District Spanish Interpreter and Translator
Lee County Schools
01.2021 - Current
- Facilitated communication between Spanish-speaking students, parents and educators during meetings and classroom activities.
- Translated educational materials, ensuring cultural relevance and clarity for diverse student populations.
- Assisted in development of bilingual resources to enhance learning experiences for non-English speaking families.
- Collaborated with staff to identify language barriers and implement effective solutions for improved parent engagement.
- Provided real-time interpretation during parent-teacher conferences, parent nights and school presentations enhancing understanding and support for families.
- Conducted training sessions for teachers and bilingual staff on best practices in working with bilingual students and families.
- Evaluated effectiveness of translation tools and resources, recommending improvements to streamline processes.
- Maintained confidentiality while handling sensitive student information during interpretation tasks.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication by accurately interpreting and translating complex documents for Spanish-speaking clients.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Enabled more inclusive workshops and seminars by interpreting discussions and Q&A sessions, encouraging active participation from Spanish-speaking attendees.
- Strengthened community relations by interpreting at meetings and other school events, ensuring Spanish-speaking residents' voices were heard.
- Enabled non-Spanish speaking educators to reach wider parent audience by interpreting educational content and feedback into Spanish.
- Broadened audience reach for public speakers and lecturers by providing real-time interpretation, making events accessible to Spanish-speaking participants.
- Improved comprehension and engagement in educational settings by interpreting complex subjects into Spanish, tailoring language to diverse age groups.
- Interpreted conversations between Spanish language-speaking clients and English speakers.
- Interpreted spoken and written languages other than English into Spanish and vice versa.
- Proofread, edited and improved documents of different sizes.
Medical Spanish Interpreter
Language Line
12.2020 - 01.2022
- Facilitated real-time communication between Spanish-speaking clients and service providers.
- Ensured accurate interpretation of complex medical terminology during client consultations.
- Collaborated with cross-functional teams to enhance language services and workflow efficiency.
- Improved client satisfaction by providing timely and clear interpretations in high-pressure situations.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Translated medical documents, ensuring clarity and accuracy in terminology.
- Reviewed translated materials for consistency, adhering to regulatory standards and guidelines.
Customer Service Representative
RTI International. RTI
05.2017 - 11.2020
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed complex customer issues, providing solutions that improved overall client relationships.
Customer Service Representative
CVS Caremark
08.2015 - 04.2018
- Trained new staff on company policies, procedures, and customer service best practices.
- Streamlined complaint resolution processes, reducing response times and enhancing client retention rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer feedback to identify trends and recommend improvements in services offered.
- Developed training materials and resources to elevate team performance and service standards.
Education
Associate of Applied Science - Spanish Interpretation And Translation
Wilson Technical Community College
Wilson, NC05-2025
Diploma - Community Spanish Interpreter- Medical Diploma
Durham Technical Community College
Durham, North Carolina, NC06-2020
Diploma - Community Spanish Interpreter-Public Service
Durham Technical Community College
Durham, North Carolina, NC06-2020
Certificate - Medical Spanish Interpretation
Durham Technical Community College
Durham, North Carolina, NC06-2020
Certificate - Community Spanish Interpreter
Durham Technical Community College
Durham, North Carolina, NC06-2020
Skills
- Proficient in Spanish and English
- Strong oral communication skills
- Secure data handling procedures
- Accurate sight translation
- Structured note-taking methods
- Skilled in consecutive interpreting techniques
- Industry-specific terminology
- Ethical standards adherence
- Proficient in real-time translation
- Experience in language proficiency evaluation
- Cross-cultural communication
- Real-time interpretation
- Concurrent translation capabilities
- Upholding professional ethical codes
- Fluent translation skills
- Quality control verification
- Accurate document translation
- Cross-cultural awareness
- Knowledge of confidentiality protocols
- Enhanced memory skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Spanish Interpreter and Translator
Lee County Schools
01.2021 - Current
Medical Spanish Interpreter
Language Line
12.2020 - 01.2022
Customer Service Representative
RTI International. RTI
05.2017 - 11.2020
Customer Service Representative
CVS Caremark
08.2015 - 04.2018
Associate of Applied Science - Spanish Interpretation And Translation
Wilson Technical Community College
Diploma - Community Spanish Interpreter- Medical Diploma
Durham Technical Community College
Diploma - Community Spanish Interpreter-Public Service
Durham Technical Community College
Certificate - Medical Spanish Interpretation
Durham Technical Community College
Certificate - Community Spanish Interpreter
Durham Technical Community College