Esther Rodriguez
The Bronx,NY
Summary
Experienced and dedicated professional seeking a transition to a supporting leadership role to continue contributing to team success while balancing personal commitments.
Overview
13
13
years of professional experience
Work History
Airports & Ground Operations Supervisor
jetBlue
10.2021 - Current
- Manage daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensure compliance with all safety regulations in the workplace.
- Resolve customer complaints in a timely manner to maintain customer satisfaction.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- AO Lead (2 years), AO Crew liaison (1-year experience), CRO, GSC, GO, TDY JBU Instructor (1-year experience), AO TDY in Cuba and SJU.
Lead Customer Operational
JetBlue
04.2019 - 10.2021
Customer Service Representative
Ecco Outsourcing Group
01.2012 - 01.2013
- Outbound and inbound calls to promote and sell products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor - Hotel Management, Tourist Marketing
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Santiago, Dominican Republic01.2009
High School Diploma -
Colegio Fausto Jimenez
Santiago, Dominican Republic01.2005
Skills
- Dynamic and responsible in my duties
- Great interpersonal relations
- Able to work under pressure and in a fast-paced environment
- Leadership skills
- Problem-solving abilities
- Fluent in English and Spanish
- Strong organizational skills
- Able to work in a team environment
- Teaching / coaching skills
- Staff Supervision
References
Furnished upon Request
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airports & Ground Operations Supervisor
jetBlue
10.2021 - Current
Lead Customer Operational
JetBlue
04.2019 - 10.2021
Customer Service Representative
Ecco Outsourcing Group
01.2012 - 01.2013
Bachelor - Hotel Management, Tourist Marketing
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
High School Diploma -
Colegio Fausto Jimenez
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