Esther Simmons
Las Vegas,NV
Summary
I have seven years' worth of customer service, along with caregiving. I have looked after and taken care of kids, helped with elder care giving, and tasks. I am experienced in computers, Excel, management, sales, food handling, and money handling. I am very dedicated to my work, and I catch on fast to any task at hand. Efficient fast food worker known for high productivity and the ability to complete tasks swiftly. Skilled in customer service, cash handling, and food preparation, with a focus on maintaining cleanliness and orderliness in fast-paced environments. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer experiences. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fast Food Worker
McDonald's
Creedmoor, NC
11.2024 - Current
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters and tables.
- Followed all health department guidelines for safe food handling practices.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Promoted food items, beverages and desserts to increase sales.
- Maintained safe food handling practices to prevent germ spread.
- Made and served coffee, tea and fountain drinks.
- Collaborated with other team members to ensure timely completion of tasks.
Sales Representative
Energy Care
Las Vegas, NV
05.2024 - 08.2024
- Taking inbound calls from customers, helping customers get their energy service started, and selling.
- A driver, who dealt with sending bi-hourly reports, sending breaks, and lunches.
- Along with monitoring phones for in-house, WFH, and another one, the company is located in Colombia.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Shift Manager
Award Staffing
Concord, NC
04.2023 - 03.2024
- I was a leader, and I knew how to handle money.
- Do deposits, handle shifts, and deal with customers.
- Enforced safety standards throughout the store including proper use of equipment.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Inspected work areas regularly for cleanliness and organization standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, procedures, and job responsibilities.
Relief Assistant Manager
QuikTrip
Concord, NC
03.2022 - 08.2022
- I am a relief assistant manager. I give the store manager, first assistant, second assistant, and night assistant a break on their off days for nine hours a day.
- Delegated work to staff, setting priorities and goals.
- Performed daily opening and closing duties such as setting up registers, reconciling tills and preparing deposit slips.
- Ensured that store personnel adhered to company policies, procedures and safety regulations at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Packer
Novant Health warehouse
Kannapolis, NC
02.2022 - 03.2022
- I packed the medicines that went to different hospitals for Novant.
- Marked and labeled containers, container tags or products using marking tools.
Crew Member
Bojangles
Butner, NC
07.2021 - 02.2022
- Biscuit maker
- Grill
- Chicken dropper
- Cashier
- Order taker
- Food packer
- Package sorter
Warehouse Picker
ADUSA
Butner, NC
05.2021 - 07.2021
- Prepared inventory for shipment by attaching tags and labels.
- Selected products and items from shelves and pallets for customer orders.
Crew Member
McDonald's
Raleigh, NC
02.2021 - 04.2021
- Cash handling
- Food handling
- Customer Service
- Quality
Fast Food Worker
Bojangles
Raleigh, NC
11.2020 - 01.2021
- Cash handling
- Food handling
- Customer Service
- Quality
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters and tables.
- Followed all health department guidelines for safe food handling practices.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Trained new employees on proper use of kitchen equipment and safety protocols.
Cashier
Dollar Tree
Raleigh, NC
01.2020 - 12.2020
- Cash handling and customer service.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Customer Service
Speedway
Creedmoor, NC
01.2019 - 12.2020
- Quality customer service and dealing with money.
- Answered incoming calls and provided customer service.
- Emphasized fast, friendly customer service.
- Maintained high levels of customer service satisfaction.
Customer Service
Bojangles
Creedmoor, NC
01.2017 - 12.2019
- Quality
- Provided excellent customer service during meal times.
- Emphasized fast, friendly customer service.
- Greeted customers and provided excellent customer service.
- Provided customer service in a timely manner.
Education
High School diploma -
Granville Central High School
Stem, NC06.2019
Skills
- Warehouse Experience
- Sales
- Microsoft Word
- Packaging
- Shift Management
- Typing (10 years)
- Microsoft Office
- Call center
- Home care
- Senior care
- PowerPoint
- Social media (Facebook, Instagram, Twitter)
- Food handling
- Communication skills
- Organizational skills
- Store management experience
- Food preparation
- Cooking
- Order picking
- Excel
- POS
- Cleaning
- Time management
- Computer skills
- Sanitation and cleanliness
- Valid NC driver's license
Certification
- Driver's License, 05/01/22, 10/31/29
- ServSafe, 09/01/23, 09/30/28
Timeline
Fast Food Worker
McDonald's
11.2024 - Current
Sales Representative
Energy Care
05.2024 - 08.2024
Shift Manager
Award Staffing
04.2023 - 03.2024
Relief Assistant Manager
QuikTrip
03.2022 - 08.2022
Packer
Novant Health warehouse
02.2022 - 03.2022
Crew Member
Bojangles
07.2021 - 02.2022
Warehouse Picker
ADUSA
05.2021 - 07.2021
Crew Member
McDonald's
02.2021 - 04.2021
Fast Food Worker
Bojangles
11.2020 - 01.2021
Cashier
Dollar Tree
01.2020 - 12.2020
Customer Service
Speedway
01.2019 - 12.2020
Customer Service
Bojangles
01.2017 - 12.2019
High School diploma -
Granville Central High School
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