Summary
Overview
Work History
Education
Skills
Timeline
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Esther Ubi

Richmond,TX

Summary

Experienced IT Specialist with a strong background in managing and supporting IT systems, networks, and infrastructure. Proficient in troubleshooting, system optimization, and ensuring seamless operations across hardware, software, and security environments. Skilled in a variety of technologies, including Windows and Linux servers, virtualization, cloud platforms, and cybersecurity protocols. Adept at analyzing and resolving complex technical issues, implementing effective solutions, and enhancing overall system performance. Proven ability to collaborate with cross-functional teams, manage projects, and contribute to IT strategy development to meet organizational goals. Strong communicator with a focus on continuous improvement and staying current with industry trends.

Overview

9
9
years of professional experience

Work History

IT Data Specialist

CSI Companies
03.2022 - 09.2024
  • Assists the business analyst to elicit requirements to document technical and design specifications, set expectations and coordinate team members utilizing teamwork and collaborative skills
  • Assists with user education of analytics applications and helps ensure access to data with the goal of reduced reliance on technical specialists in order to obtain data
  • Performs development, testing, working on issues and making changes and corrections as needed Maintained files, records, and chronologies of entry activities.
  • Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.

IT Support Specialist

Vroom
04.2019 - 03.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for [Number] employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Answered questions and provided information to customers about new software or hardware.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Data Entry Coordinator

Burnett Staffing
02.2016 - 12.2018
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Optimized data storage by categorizing records according to established procedures and guidelines.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Streamlined data entry processes for improved efficiency and increased productivity.
  • Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
  • Contributed to the resolution of technical issues related to database systems or software tools used during daily operations.
  • Participated in continuous improvement initiatives focused on enhancing overall quality control measures within the organization''s data management function.
  • Expedited project completion by prioritizing tasks based on urgency, leading to increased operational efficiency.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Audited production reports, tracking data entry and processing errors.

Education

Master of Science - Information Technology

American InterContinental University
Schaumburg, IL

Bachelor of Science - Healthcare Management

American InterContinental University
Schaumburg, IL

Skills

  • Integration Technologies,
  • Microsoft Office proficiency
  • Spreadsheet Management
  • Compiling Data
  • Data Governance
  • Data Analytics
  • Data Acquisitions
  • NoSQL Databases
  • API Integration
  • SQL Expertise

Timeline

IT Data Specialist

CSI Companies
03.2022 - 09.2024

IT Support Specialist

Vroom
04.2019 - 03.2022

Data Entry Coordinator

Burnett Staffing
02.2016 - 12.2018

Master of Science - Information Technology

American InterContinental University

Bachelor of Science - Healthcare Management

American InterContinental University

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Esther Ubi