Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Urbaez

New Jersey,EAST ORANGE

Summary

Dynamic and organized individual with experience providing exceptional shopping services to a wide range of clients. Highly skilled at assisting customers with finding the perfect items, developing long-term relationships, and navigating various product lines. Committed to achieving sales goals. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels.

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Crew Member

Burger King
East Orange, NJ
04.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Personal Shopper/ Team Leader

Fresh Direct
Bronx, New York
05.2023 - 01.2024
  • Demonstrated strong organizational skills by managing multiple client orders simultaneously.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.

Crew Member

McDonald
Bronx, New York
09.2021 - 12.2021
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.

Education

High School Diploma -

Morris High School
Bronx, New York
07.2022

Skills

  • Planning and Organization
  • Customer Service
  • Heavy Lifting
  • Attention to Detail
  • Product Knowledge
  • Cashier
  • Fast food
  • Prioritizing Orders

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Burger King
04.2024 - Current

Personal Shopper/ Team Leader

Fresh Direct
05.2023 - 01.2024

Crew Member

McDonald
09.2021 - 12.2021

High School Diploma -

Morris High School
Esther Urbaez