Angela Green
Newcomerstown,OH
Summary
Detail-oriented Cash Handling Specialist with expertise in enhancing member satisfaction and driving operational efficiency. Developed strong teamwork and adherence to policies while achieving high levels of customer satisfaction. Focused on staff development and continuous improvement in service delivery.
Overview
12
12
years of professional experience
Work History
Back up Head Teller/Saturday Supervisor
Dover Phila Federal Credit Union
07.2021 - Current
- Trained and mentored staff on customer service excellence and operational efficiency.
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Conducted regular audits of cash drawers to maintain accuracy and minimize discrepancies.
- Developed and implemented strategies to enhance member satisfaction and retention rates.
- Resolved complex member inquiries, fostering trust and loyalty within the community.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
Assistant Manager
BellStores
06.2016 - 06.2021
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed training programs for staff, enhancing product knowledge and service excellence.
- Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
- Coordinated visual merchandising efforts, aligning displays with brand standards and seasonal promotions.
- Fostered a collaborative team environment, promoting effective communication and teamwork among staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Teller
First Federal Community Bank
02.2015 - 06.2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently while ensuring accuracy in cash handling.
- Maintained compliance with bank policies, procedures, and regulatory requirements consistently.
- Assisted in training new tellers on operational procedures and customer interaction protocols.
- Monitored daily cash drawer activities to ensure balanced accounts at end of shifts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
Hiland
Berlin, OH05-1989
Skills
- Cash handling expertise
- Planning organization
- Cash drawer balancing
- Fraud prevention
- Staff development
- Loan payment processing
- Check cashing
- Transaction accuracy
- ATM servicing
- Safe deposit box management
- Operational efficiency
- Policy adherence
- Customer service
- Cash handling
- Cash logistics management
- Complaint resolution
- Verbal and written communication
- Trustworthy and honest
- Punctual and reliable
- Cash handling experience
- Transaction processing
- Transactions processing
- Communication skills
Timeline
Back up Head Teller/Saturday Supervisor
Dover Phila Federal Credit Union
07.2021 - Current
Assistant Manager
BellStores
06.2016 - 06.2021
Teller
First Federal Community Bank
02.2015 - 06.2016
High School Diploma -
Hiland