Lynerly Esther Vera Pino
Miami,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Food Truck Owner
Myself
02.2024 - 09.2024
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Greeted customers, answered menu questions and responded to complaints.
- Motivated staff to perform at peak efficiency and quality.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Associate
Lucky Brand
03.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
House Painter
Urban Contracting Group I Inc
01.2021 - 02.2023
- Collaborated with team members for efficient project execution and seamless communication between all parties involved.
- Communicated effectively with clients regarding project specifications, timelines, and budget constraints to ensure mutual understanding and satisfaction throughout the entire process.
- Managed inventory of paint supplies and equipment to maintain optimal work efficiency while minimizing costs related to material overstock or shortages.
- Established trust with clients through transparent communication about progress, potential issues, and solutions throughout the project duration.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Applied various types of paints and other finishes to interior and exterior surfaces.
Education
High School Diploma -
U.E Colegio Aplicacion
Tachira - Venezuela06-2015
Skills
- Customer Relations
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Listening Skills
- Outgoing Personality
- Inventory Control
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Truck Owner
Myself
02.2024 - 09.2024
Sales Associate
Lucky Brand
03.2023 - 02.2024
House Painter
Urban Contracting Group I Inc
01.2021 - 02.2023
High School Diploma -
U.E Colegio Aplicacion
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