Esther Walker
Redford
Summary
Dedicated and detail-oriented individual with a proven track record of connecting individuals with the resources they need for optimal health and well-being. Several years of experience in managing administrative tasks in a healthcare setting, maintaining patient records, and providing excellent patient care.
Overview
14
14
years of professional experience
Work History
Care connector
Amerihealth Caritas (Blue Cross Complete)
01.2024 - Current
- Supported low-risk maternity members after ED visits and acute care episodes, ensuring timely follow-up and continuity of care.
- Coordinated appointments, referrals, DME, wellness programs, and prior authorizations to improve access to services.
- Addressed social determinants of health through transportation coordination, community resource linkage, and care-gap closure.
- Conducted phone and virtual assessments to identify care needs and complete required screenings.
- Scheduled follow-ups, initiated referrals, and resolved member issues efficiently.
- Collaborated with internal care teams and community providers, exercising sound judgment in care coordination.
- Educated members on HEDIS and Plan requirements and supported compliance through proactive outreach.
- Strengthened member–provider relationships and assisted in removing barriers to care.
- Completed additional tasks assigned by leadership and assisted with training new hires.
Certified Nurse Assistant
Henry Ford Health Women’s and Children’s Health
01.2023 - 01.2024
- Demonstrate strong communication and interpersonal skills in delivering quality patient care in a fast-paced hospital environment.
- Proficient in medical terminology and experienced in maintaining accurate patient records.
- Monitor vital signs and report changes to nursing staff.
Certified Nurse Assistant
Majestic Care
01.2022 - 01.2023
- Provided compassionate care and assistance to patients with activities of daily living.
- Demonstrated strong communication skills and professionalism with patients and staff.
- Assisted healthcare team members to support optimal patient outcomes.
Certified Nurse Assistant
Caring Hands and Loving Hearts
01.2018 - 01.2021
- Assisted with mobility and transfers, ensuring patient safety and comfort.
- Completed detailed documentation of patient care in electronic health records while maintaining confidentiality.
- Assisted with personal care tasks including grooming, bathing, and dressing.
Retail Sales Consultant
AT&T
01.2012 - 01.2017
- Delivered exceptional customer service, resulting in high satisfaction and repeat business.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Used product knowledge to recommend and upsell merchandise, driving revenue.
Education
Business Management -
Devry University
IllinoisCertified Nurse Aide License - undefined
Health Care Solutions and Career Group
Southfield, MISkills
- Customer Service
- Problem-solving
- Negotiation Skills
- Patient Billing
- Data Entry
- HIPAA Compliance
- Electronic Health Records
- Interpersonal Skills
Timeline
Care connector
Amerihealth Caritas (Blue Cross Complete)
01.2024 - Current
Certified Nurse Assistant
Henry Ford Health Women’s and Children’s Health
01.2023 - 01.2024
Certified Nurse Assistant
Majestic Care
01.2022 - 01.2023
Certified Nurse Assistant
Caring Hands and Loving Hearts
01.2018 - 01.2021
Retail Sales Consultant
AT&T
01.2012 - 01.2017
Certified Nurse Aide License - undefined
Health Care Solutions and Career Group
Business Management -
Devry University