Esther Wambui Ndungu
Seattle
Summary
Compassionate and detail-oriented Certified Nursing Assistant (CNA) and Medication Technician–trained professional with 2+ years of experience delivering safe, high-quality, patient-centered care in assisted living and adult family home settings. Provide ADL support and medication assistance to 15+ residents per shift while maintaining accurate EMR documentation and full compliance with Washington State regulations. Bring 15+ years of customer service and relationship management experience that enhances communication, trust, and continuity of care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Manager/ Medication Manager
Aegis Senior Living - Ballard
Seattle, WA
11.2025 - Current
- Deliver compassionate, resident-centered care to 15+ residents per shift, assisting with bathing, dressing, feeding, toileting, transfers, and mobility support.
- Administer and document medications per individualized care plans, maintaining 100% compliance with safety and documentation protocols.
- Monitor and record vital signs; promptly escalate condition changes to licensed nursing staff to support timely medical intervention.
- Maintain accurate EMR documentation, contributing to regulatory readiness and audit compliance.
- Implement infection control and fall prevention strategies, supporting a safe, low-incident care environment.
- Build trusting relationships with residents and families, enhancing engagement, comfort, and overall satisfaction.
Certified Nursing Assistant (CNA)
Royal Living AFH
Renton, WA
01.2025 - 10.2025
- Deliver compassionate care to 6 residents per shift, assisting with bathing, grooming, feeding, toileting, and mobility support.
- Administer medications per care plans while ensuring adherence to safety and documentation standards.
- Monitor and document vital signs; report condition changes promptly to nursing staff.
- Maintain accurate EMR documentation to meet regulatory and facility compliance requirements.
- Implement infection control and fall prevention protocols to maintain a safe environment.
- Provide emotional support and companionship to enhance resident dignity and comfort.
Certified Nursing Assistant (CNA)
Joy House AFH
Auburn, WA
04.2024 - 12.2024
- Deliver compassionate care to 6 residents per shift, assisting with bathing, grooming, feeding, toileting, and mobility support.
- Administer medications per care plans while ensuring adherence to safety and documentation standards.
- Monitor and document vital signs; report condition changes promptly to nursing staff.
- Maintain accurate EMR documentation to meet regulatory and facility compliance requirements.
- Implement infection control and fall prevention protocols to maintain a safe environment.
- Provide emotional support and companionship to enhance resident dignity and comfort.
Senior Relationship Manager / Insurance Corporate Sales Executive
Britam Holdings Plc & Resolution Insurance
01.2014 - 01.2023
- Managed corporate client portfolios, driving revenue growth through retention and strategic relationship management.
- Resolved client concerns efficiently, improving satisfaction and long-term account stability.
- Strengthened compliance, reporting, and operational processes across assigned accounts.
- Coordinated communication between clients and internal teams to ensure service excellence and accountability.
Education
Bachelor of Commerce - Finance
Certified Nursing Assistant -
Professional Health Institute,
Federal Way, WASkills
- Patient-Centered Care
- ADL Assistance
- Medication Administration
- Vital Signs Monitoring
- EMR Documentation
- Infection Control
- Fall Prevention
- Care Plan Implementation
- HIPAA Compliance
- Conflict Resolution
- Team Collaboration
- Customer Service Excellence
Certification
- Certified Nursing Assistant (CNA), Washington
- Medication Assistance & Administration Certification, Washington
- CPR/BLS, Active
Timeline
Care Manager/ Medication Manager
Aegis Senior Living - Ballard
11.2025 - Current
Certified Nursing Assistant (CNA)
Royal Living AFH
01.2025 - 10.2025
Certified Nursing Assistant (CNA)
Joy House AFH
04.2024 - 12.2024
Senior Relationship Manager / Insurance Corporate Sales Executive
Britam Holdings Plc & Resolution Insurance
01.2014 - 01.2023
Bachelor of Commerce - Finance
Certified Nursing Assistant -
Professional Health Institute,