Esther Yang
San Jose,USA
Summary
Dynamic nursing professional with extensive experience at the Department of Veterans Affairs, excelling in quality improvement and interdisciplinary coordination. Proven track record in supervising nursing staff, enhancing patient safety, and fostering collaborative environments. Skilled in conflict resolution and dedicated to staff development, ensuring optimal patient care outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
Department of Veterans Affairs
Menlo Park, California
05.2020 - Current
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Supervised nursing staff to uphold VA healthcare standards, enhancing quality of care.
- Implemented quality improvement initiatives to enhance patient safety and satisfaction.
- Managed nursing schedules to optimize staffing levels and ensure smooth operations.
- Facilitated effective communication among patients, families, and healthcare providers to improve patient experience.
- Conducted training sessions for new nurses on VA protocols and procedures.
Nursing Supervisor
VALLEY HOUSE REHABILITATION CENTER
San Jose, CA
12.2017 - 05.2020
- Supervised nursing staff to maintain adherence to care protocols and enhance patient outcomes.
- Monitored nursing practices and patient interactions to uphold quality care standards.
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
- Coordinated patient care plans with interdisciplinary teams.
- Implemented quality assurance measures to maintain high care standards.
- Conducted regular training sessions to enhance staff skills and knowledge.
- Oversaw patient admissions and discharges for smooth transitions.
- Mediated staff conflicts to promote a supportive and collaborative team environment.
Accounts Receivable Clerk
LINKED IN CORPORATION
11.2012 - 08.2013
- Managed customer accounts to ensure accurate billing and resolve discrepancies.
- Processed incoming invoices for timely payment and accurate record-keeping.
- Matched order forms with invoices, ensuring accurate record-keeping.
- Accessed computerized financial information to respond to inquiries regarding specific accounts.
- Performed general office duties, including filing, answering telephones, and managing routine correspondence.
Academic Coach
EXTREME LEARNING
Hayward, CA
09.2009 - 09.2010
- Provided tailored support and guidance in various subjects to foster student confidence and success.
- Taught students effective study skills, note-taking techniques, and test-taking strategies to enhance academic performance.
- Reviewed class material with students through discussion, problem-solving, and assignment analysis to reinforce understanding.
- Monitored student progress and adjusted coaching methods.
Education
A.S. - Nursing
Evergreen Valley College
San Jose, CA12.2016
Skills
- Registered nurse
- Direct patient care
- Nursing staff supervision
- Quality improvement
- Compliance auditing
- Interdisciplinary coordination
- Staff development
- Performance appraisal
- Excel
- Word
- Conflict management
- Conflict resolution
- Employee relations
Certification
RN, CA, 10/2026
Additional Information
Korean-speaking/reading, Word, Excel-proficient.
Timeline
Assistant Nurse Manager
Department of Veterans Affairs
05.2020 - Current
Nursing Supervisor
VALLEY HOUSE REHABILITATION CENTER
12.2017 - 05.2020
Accounts Receivable Clerk
LINKED IN CORPORATION
11.2012 - 08.2013
Academic Coach
EXTREME LEARNING
09.2009 - 09.2010
A.S. - Nursing
Evergreen Valley College