Esther Raissa Ngole
Columbus,OH
Summary
A well detailed Scrum master with 4 years of experience with a proven record of delivering products on time and in an efficient manner. Deeply passionate about agile and building agile teams. Strong bilingual communication skills with a passion for empowering individuals to work as one. Strong knowledge of Kanban and scrum framework. Multi-tasking employee, well-known for executing successfully any customer or team inquiry , with an experience of more than 2 years in working cases and escalations for high expectations customers. Able to create dynamic and positive workplace culture to align with organizational mission and values. Putting honesty and transparency in every professional role to be able to earn team's trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Mettler Toledo
Columbus, OH
12.2020 - Current
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled difficult customers in fast-paced setting in coordination with solid team of 13 customer service associates
- Scheduled and attended meetings with clients and prospective clients as requested.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Led project teams through design, construction and launch process.
- Planned, designed and scheduled phases for large projects.
- Modified and directed project plans to meet organizational needs.
Scrum Master
GEICO
Columbus, United States
11.2019 - 11.2020
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
- Investigated and corrected or escalated project problems.
- Worked to provide continuous improvement for product development lifecycle, realizing 90% reduction in errors
Scrum Master
Marriott International
Columbus, Ohio
10.2018 - 10.2019
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Investigated and corrected or escalated project problems.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Worked to provide continuous improvement for product development lifecycle, realizing 90% reduction in errors.
Agile Scrum Master
BMW Group Financial Services
Columbus, OH
03.2017 - 10.2018
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Logged call information and solutions provided into internal database.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Defined clear targets and objectives and communicated to other team members.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Assisted with internal and external communication resulting in improved transparency.
- Led sprint reviews and planning meetings to promote full team engagement.
Jr Business Analyst/Jr Business Analyst/Scrum Master
Planet Technology
Germantown, MD
03.2016 - 03.2017
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Taught employees how to control risks at front line.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
Education
Certified SaFe Agile -
Custom Scholar
Baltimore, MD12.2021
Certified Scrum Master CSM, PSM1, PSM2 - Scrum Master
Custom Scholar
Baltimore, MD12.2021
Bachelor of Science - Computer And Information Sciences
Columbus State Community College
Columbus, OH2019
Skills
- Waterfall methodology
- Quality assurance
- Documentation Management
- Public speaking
- Customer interaction
- Project Management
- Risk identification
- Teamwork and Collaboration
Accomplishments
- Facilitated daily scrums, sprint reviews, sprint planning, and sprint retrospective meeting .
- Resolved product issue through consumer testing.
hobbies
* Reading
* Cooking
* Playing piano
Certification
Scrum Master CSM, PSM1, PSM2
SaFe Agile
References
Mettler Toledo: Jibril Bala (supervisor: 646-707-4340)
Geico: Tereoynia ( Contract Agent Hiring Manager 614-214-6408)
Marriott International: Kader Kone ( Contarct Agent Hiring Manager 614-736-4606)
Timeline
Project Manager
Mettler Toledo
12.2020 - Current
Scrum Master
GEICO
11.2019 - 11.2020
Scrum Master
Marriott International
10.2018 - 10.2019
Agile Scrum Master
BMW Group Financial Services
03.2017 - 10.2018
Jr Business Analyst/Jr Business Analyst/Scrum Master
Planet Technology
03.2016 - 03.2017
Certified SaFe Agile -
Custom Scholar
Certified Scrum Master CSM, PSM1, PSM2 - Scrum Master
Custom Scholar
Bachelor of Science - Computer And Information Sciences
Columbus State Community College
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