Estolia Giron
Chicago,IL
Summary
Detail-oriented professional with over 8 years of experience in documentation review, data entry, and customer support. Expertise in processing high-volume paperwork and resolving discrepancies while maintaining accurate records. Proven ability to support claims-related investigations and ensure operational compliance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner Operator Support Specialist / Billing Specialist
New World Van Lines
Chicago, IL
02.2023 - Current
- Reviewed and audited paperwork for accuracy, completeness, and compliance, supporting claim-related documentation needs.
- Investigated discrepancies in compensation, shipment details, and service paperwork.
- Entered and updated shipment data across internal systems with a high level of accuracy.
- Collected missing information and communicated with drivers and internal teams to resolve cases.
- Prepared detailed estimates and documentation for internal reviews.
- Ensured all billing packets were accurate, complete, and compliant with company and account requirements.
- Verified weights, paperwork, and supporting documents before handing off to the biller.
Operations Coordinator
New World Transportation System
Chicago, IL
06.2020 - 02.2023
- Processed weekly estimates and payroll adjustments with full documentation review.
- Researched and resolved discrepancies by analyzing supporting records and system data.
- Generated detailed reports for management, supporting billing, compliance, and operations.
- Maintained accurate driver records and updated case-related information in ITS Dispatch and Business Solutions.
Customer Service manager
New World Van Lines Ltd
Chicago, IL
03.2015 - 06.2020
- Managed customer inquiries regarding shipment issues through documentation review and system research.
- Maintained 95% customer satisfaction by resolving cases efficiently.
- Supervised a team of four specialists and ensured accuracy in documentation and escalation procedures.
- Created tracking spreadsheets to improve turnaround time for billing and service discrepancies.
Customer Service Representative
GoHealth
Chicago, IL
10.2013 - 01.2015
- Entered and updated customer information with consistent accuracy.
- Resolved account issues by researching documents and documenting all outcomes.
- Surpassed quality and call-handling performance standards.
Education
High School Diploma -
Steinmetz Academy Centre
Chicago, IL01.2000
Skills
- Claims documentation
- Data entry and accuracy
- Issue resolution and follow-up
- Compliance review
- Client communication
- Microsoft Office and Google Suite proficiency
- Time management
- Bilingual communication: English and Spanish
Timeline
Owner Operator Support Specialist / Billing Specialist
New World Van Lines
02.2023 - Current
Operations Coordinator
New World Transportation System
06.2020 - 02.2023
Customer Service manager
New World Van Lines Ltd
03.2015 - 06.2020
Customer Service Representative
GoHealth
10.2013 - 01.2015
High School Diploma -
Steinmetz Academy Centre