Esther Stratton
Alexandria,VA
Summary
Dynamic and driven individual experienced with working with time-sensitive data. Organizational and detail-oriented with the proven ability in managing hundreds of data files while meeting weekly deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VA School Certifying Official
Northern Virginia Community College
08.2023 - Current
- Perform lead duties of program certifications as it relates to program compliance and regulations with State Approving Agency and Veteran Administration.
- Supervise veteran work-study students, prepare data for reports and perform electronic records maintenance functions daily
- Represent the college at annual DVA conference and State Approving Agency regional training sessions.
- Counsel students concerning related academic and federal (DVA) regulations pertinent to the student’s veteran benefits and performs records maintenance functions daily and accurately.
- Provide support and campus coverage as needed.
- Applies knowledge of specific program(s) operations and technical aspects to make judgments of quality of services provided.
- Applies knowledge of service programs including practices, methods, procedures, regulations, human rights, instruments, and equipment.
- Responsibilities include: program planning and development; conducting studies and research; technical training and programmatic assistance; needs assessment and case management; eligibility determination, program evaluation, client rights and/or grievance resolution; policy development and analysis; inspection and certification; and, coordination of resources.
- Policies and procedures are interpreted to facilitate optimum service delivery and program performance.
- Impacts the use of funds, staff, and program efficiency.
- Provides technical and program advice to others.
- Performs tasks that are specialized and affect the quality and level of services provided and the program’s success.
- Coordinate with appropriate policies and regulations.
- Manage student records, certify and track enrollment using various enrollment tracking tools (VA Once, MyCAA, Perceptive Content, PeopleSoft).
- Monitor imaging and linking to center records file.
- Certify veterans using various state and federal benefit sources (Chapters 30, 31, 35, 33, 1606, 1607) and Virginia Military Survivor Dependent Education Program (VMSDEP).
- Respond to inquiries concerning benefits usage.
- Maintains an accurate and complete file of veterans’ certifications.
Office of Military and Veteran Services Program Support Specialist
Northern Virginia Community College
03.2018 - 08.2023
- Process approximately 100-400 student enrollment forms per week, utilizing various web applications and forms database to verify student enrollment conforms to VA benefit policy
- Answer students inquiries via email, phone, and in-person regarding how to apply their benefits to NOVA, status of their certification, and general inquiries
- Access Student Information System (SIS) and Perceptive Content databases to quickly bring up data regarding students
Veterans Advising Office and Support Specialist
Northern Virginia Community College
12.2014 - 10.2016
- Advised veteran students regarding which VA benefit chapters to use as well as their choices regarding courses in their degree plan(s)
- Assisted up to 100 veteran students per week in filing paperwork to receive their educational benefits
- Maintained approximately 2000 student files, ensuring that student enrollment data was accurate and up-to-date
- Trained all office assistants and work-studies in all duties
- Assisted with changing procedures in order to streamline processes of auditing and helping students file their paperwork
- Worked through 175-200 student enrollment forms per week and utilized various web applications to verify student enrollment conformed to Veteran Affairs education benefit policy
Education
Associate of Applied Science - Information Systems Technology
Northern Virginia Community College - Alexandria Campus
Alexandria, VA12.2019
Associate of Applied Science - Cyber Security
Northern Virginia Community College - Alexandria Campus
VA12.2018
Career Studies Certificate - Network Engineering
Northern Virginia Community College
VA2014
Skills
- Kali Linux experience
- Experience with using Nessus
- Experience with building VMs
- Working with personal/sensitive data
- Committed customer service
- Profit and loss management
- Adhering to school/company policy
- Standard office practices
- Japanese semi-fluency
Certification
CompTIA Security+
- Issued August 2020
Timeline
VA School Certifying Official
Northern Virginia Community College
08.2023 - Current
Office of Military and Veteran Services Program Support Specialist
Northern Virginia Community College
03.2018 - 08.2023
Veterans Advising Office and Support Specialist
Northern Virginia Community College
12.2014 - 10.2016
Associate of Applied Science - Information Systems Technology
Northern Virginia Community College - Alexandria Campus
Associate of Applied Science - Cyber Security
Northern Virginia Community College - Alexandria Campus
Career Studies Certificate - Network Engineering
Northern Virginia Community College
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