Estrella Figueroa
Madison,WI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Sales Lead
Journeys Shoes
Madison, WI
01.2025 - Current
- Managed cash register operations using POS system and processed sales and returns.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Peer Leader
Edgewood College
Madison , WI
08.2022 - 12.2024
- Encouraged student participation and engagement in social and academic campus activities.
- Served as a role model for other students by demonstrating strong academic performance and leadership qualities.
- Ensured that all rules and regulations of the school were being followed by students at all times.
- Collaborated closely with faculty members in order to ensure that students are receiving the best possible education experience.
- Assisted teachers with class instruction and activities.
Intern
Walworth County Sheriff's Department
Elkhorn, WI
06.2024 - 08.2024
- Shadowed professionals across diverse roles within a county jail setting, including dispatch and legal departments.
Sales Associate
Stefans Soccer
Madison, WI
04.2022 - 06.2024
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Criminal Justice
Edgewood College
Madison, WI05-2025
Skills
- Bilingual in Spanish and English
- Customer service
- Effective communication
- Attention to detail
- Stockroom management
- Relationship building
- Teamwork and collaboration
- Goal setting
Accomplishments
- Designed Stefans Soccer's annual Tent sale for the year 2024
- Academic honors fall of 2023 and 2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Soccer (was a part of the Edgewood women's soccer team my first two years at Edgewood)
- Art, I am am pursuing a minor in art
References
References available upon request.
Timeline
Sales Lead
Journeys Shoes
01.2025 - Current
Intern
Walworth County Sheriff's Department
06.2024 - 08.2024
Peer Leader
Edgewood College
08.2022 - 12.2024
Sales Associate
Stefans Soccer
04.2022 - 06.2024
Bachelor of Science - Criminal Justice
Edgewood College