Estrella Gutierrez
Plainfield,IL
Summary
Resourceful and Dynamic Purchasing Assistant with a proven track record at Performance Food Group, showcasing expertise in SAP ERP, Microsoft platforms, and exceptional relationship-building skills. Excelled in inventory management, reducing previous inventory by over 60%, and consistently ranked top in customer support metrics. Demonstrates a keen ability for data analysis and a relationship-driven approach, ensuring client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Purchasing Assistant – Promotional Buyer
Performance Food Group
Naperville, IL
11.2023 - Current
- Facilitating strong relationships with vendors via online meeting software allows for smooth transactions and collaboration. While managing large-scale orders for promotional cigarettes to secure funding.
Managing inventory liquidation using SAP ERP to prevent spoilage and maximize profits - Successfully liquidated over 60% of the previous inventory, and contributed to our overall profitability.
- Develop item setups in SAP for inventory management to ensure new items are ready for launch.
- Coordinating special program returns from vendors between customers and warehouses to guarantee store
and company reimbursement. - Using SharePoint to work cross-functionally with other departments and domains. Recognized as the primary contact for assisting customers, vendors, sales teams, and warehouses with troubleshooting. Self-motivated and resourceful, often finding solutions independently, or outsourcing pieces to pull together a solution.
Mobile Notary Signing Agent
Self Employed
Plainfield, Home office
01.2023 - Current
- Provide professional mobile notary services to clients, ensuring accurate and timely execution of notarization and document signings for clients' deadlines.
- Specialize in real estate transactions, load documents, and legal documents, facilitating seamless closing for buyers, sellers, and lenders to lock in rates.
- Maintain strict confidentiality and adhere to all legal and ethical guidelines in handling sensitive information, using filing software to document client information.
- Build strong relationships with clients, real estate agents, and title companies to foster repeat business and referrals.
- Providing exceptional customer service addressing inquiries and concerns with professionalism and
promptness.
Supply Chain Specialist
Performance Food Group
Naperville, Hybrid
03.2022 - 11.2023
- Generated product distributions and facilitated ordering using SAP for servicing plants catering to both chains and independent customers, while maintaining strong relationships with retail chains to guarantee satisfaction, and keeping our partners engaged and committed to our brand.
- Managed store merchandise resets to optimize store layout placement and enhance the overall shopping experience of customers.
- Conducted data analysis to track sales and customer promotional funds, to confirm that both customers and sales representatives receive their promotional rebates and award compensation. Using this direct approach to help maintain trust and satisfaction among our partners.
- Within two months, I assumed full responsibility for handling all reporting tasks, eliminating the need for a second hire. Using quick adaptation to contribute to the team's efficiency.
Customer Service Support
Performance Food Group
Naperville, IL
03.2021 - 03.2022
- Research and resolve customer discrepancies while prioritizing satisfaction to foster positive relationships with clients using Salesforce.
- Consistently ranked among the top three in the number of cases closed, while maintaining one of the lower error rates in the team.
- Managed high call volumes while responding to email inquiries, acting as an advocate for customer needs.
- Monitored and tracked late deliveries, proactively notifying customers, and keeping them informed throughout the process using truck tracking software and auto-outbound call software.
- Coordinated urgent shipments by collaborating with warehouse and logistics teams to ensure that gaps in stores are filled promptly.
Education
Associate of Arts - Buisness Administration
Joliet Junior College
Joliet, IL02-2026
Skills
- Inventory Management
- Data analysis
- Salesforce
- Excel pivot
- Excel Macros, VBA, BW
- SAP ERP
- Customer support
- Time management
- Communication
- Optimistic Outlook
- Relationship Driven
- Order tracking
- Procurement
Certification
NNA Certified Notary Public, 01/01/23 - Present
References
Upon Request
Passions
Passionate about exploring the small functions of a system to gain a deeper understanding to help streamline processes and solve complications
Languages
Spanish
Limited
References
References available upon request.
Timeline
Purchasing Assistant – Promotional Buyer
Performance Food Group
11.2023 - Current
Mobile Notary Signing Agent
Self Employed
01.2023 - Current
Supply Chain Specialist
Performance Food Group
03.2022 - 11.2023
Customer Service Support
Performance Food Group
03.2021 - 03.2022
Associate of Arts - Buisness Administration
Joliet Junior College
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