Estrella Lopez
Phoenix,AZ
Overview
11
11
years of professional experience
Work History
Senior Administration Clerk
Industrial Metal Supply
01.2016 - Current
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interact with customers by phone, email, or in-person to provide information.
- Maintain filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls and emails, to appropriate staff.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Account Manager
ClearResult
11.2012 - 01.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
Education
GED -
Northwest Training Center
Glendale, AZ05.1994
Skills
- Customer Accounts Management
- Clerical Support
- Customer Satisfaction
- Operations Support
- Electronic Filing System
- Pulling Requests
- Telephone Etiquette
Timeline
Senior Administration Clerk
Industrial Metal Supply
01.2016 - Current
Account Manager
ClearResult
11.2012 - 01.2016
GED -
Northwest Training Center