ESTRELLA MAKITA
Kapolei,HI
Summary
Dynamic professional combining strong organizational skills with a commitment to customer satisfaction. Skilled in managing operations under pressure, ensuring safety and compliance while enhancing service quality. Successful in roles that require effective communication and teamwork, consistently contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
Cargo Agent
Hawaiian Airlines
10.2024 - Current
- Verified proper documentation for shipments, including bills of lading, manifests, and customs documents, facilitating smooth shipping processes
- Assisted in loading and unloading freight from trucks and containers using forklifts, contributing to timely delivery and operational efficiency
- Delivered customer service adhering to company policies and procedures, ensuring client satisfaction
Server
Olive Garden Restaurant
Kapolei, United States
01.2022 - 08.2025
- Took orders and processed payments using POS systems, coordinating with kitchen staff for timely delivery.
- Recommended menu items and up sold daily specials to increase average check and guest satisfaction.
- Provided attentive, friendly table service, enhancing overall guest experience from seating to checkout.
- Maintained cleanliness of dining area, managed multiple tables during busy shifts, and trained new servers on restaurant procedures.
Aircraft Cleaner
Hawaiian Airlines
Honolulu, United States
05.2023 - 10.2024
- Ensured regular cleaning and polishing of Hawaiian Airlines aircraft to uphold high appearance standards
- Maintained aircraft cleanliness while facilitating on-time flight departures
- Washed exterior and deep cleaned interior of aircraft, contributing to overall passenger satisfaction
Aquatics Supervisor
Wet N Wild Hawaii
Kapolei, United States
05.2021 - 12.2023
- Implemented safety standards and provided first aid, CPR, and emergency management services to ensure a safe aquatic environment.
- Trained and certified new lifeguards in safety protocols and emergency procedures
- Conducted in-service training and meetings to develop aquatic programs and share best practices among staff.
- Monitored staff performance and service quality to uphold professionalism and enhance overall guest experience.
Cashier/Server
Loco Moco Drive Inn
Kapolei, United States
01.2023 - 04.2023
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Adhered to company policies and procedures to ensure consistent quality in service delivery.
- Assessed clients' needs and recommended tailored services, improving client satisfaction.
- Evaluated organizational systems to identify workflow and resource utilization issues, enhancing operational effectiveness.
Education
Business Academy -
Kapolei High School
Kapolei05-2021
Skills
- Customer service excellence
- Adapts under pressure
- Hospitality management
- Freight handling
- Documentation compliance
- Cleanliness maintenance
- Effective communication
References
- Megan Cummings, Olive Garden Restaurants, (808)518-1481
- Nohea Gould, Wet N Wild, ngould@wetnwildhawaii.com
- Tianna Kirisome, Hawaiian Airlines, tianna.kirisome@alaskaair.com, (808)379-8416
Languages
Japanese
Languages
Japanese
Limited
Timeline
Cargo Agent
Hawaiian Airlines
10.2024 - Current
Aircraft Cleaner
Hawaiian Airlines
05.2023 - 10.2024
Cashier/Server
Loco Moco Drive Inn
01.2023 - 04.2023
Server
Olive Garden Restaurant
01.2022 - 08.2025
Aquatics Supervisor
Wet N Wild Hawaii
05.2021 - 12.2023
Business Academy -
Kapolei High School